Sushito de Pijp — Restaurant in Amsterdam

Such poor service! We've placed an order via Uber Eats, but there was one bowl missing of our placed and paid order. We've called the restaurant to notify them about this, so they could solve the issue by delivering us the missing bowl. We were surprised to hear that they were not able to fix this and that we had to replace an order on the Uber webpage and handle the refund proces ourselves with Uber (who was not faulty) to get the missing bowl delivered to our address or that we had to come to the restaurant to pick it up ourselves. The restaurant was not willing to take any responsibility of their mistake and solve the issue what so ever. We tried to reason with them and offered them several options to solve this so we can still enjoy our order, but unfortunately they were not willing in any way to solve this in a short time frame and kept redirecting us back to emailing and refund processes, which in my opinion this is not the customer care and service you should offer as a restaurant to make sure your customers get what they've ordered and paid for. After 20 min. of going back and forth with the young lady on the phone, we decided to leave the order and just place an order with another restaurant. I completely understand that a mistake can happen, but I truly believe that by the way this is solved you can make a difference in customer service and experience and unfortunately this was not the case with this restaurant and their...

Shockingly Poor Service at Sushito on May 28th

I recently visited Sushito via ClassPass on May 28th, but accidentally placed my order at the wrong location. When I arrived, I politely asked the waitress behind the bar if she could call the other location to see if anything could be done. She was incredibly polite and promptly checked with the chef manager in the kitchen.

To my utter shock, the Italian chef came out and began yelling at me, insisting that nothing could be done about my mistake. He continued to scream, even as I stood there in disbelief at his reaction. I calmly asked him to stop, but he persisted. The staff, who appeared just as shocked as I was, looked on helplessly.

I informed the chef that his behavior had cost them a loyal customer who had previously enjoyed many visits to Sushito. I have worked in the hospitality industry for ten years and have never encountered such unprofessional and aggressive conduct from a staff member.

This experience has completely soured my view of Sushito, and I will not be returning. The extreme rudeness and lack of basic customer service were appalling. If you value respectful and polite service, I would recommend looking elsewhere.

I understand that "no" is an answer, but the rudeness of the delivery...

we had a bizarre visit to sushito last night. We stopped by to order some take away, around 8:45, so 45 minutes before their closing time. After perusing their menu for about a minute, we patiently stood there waiting for 1 of the 3(!) staff members to at least acknowledge our presence in any way. 2 were shuffling around, doing something, the third one was with her back to us the whole time, attempting to open a package of soy sauce condiments, for about 4 minutes. At some point we dared to ask if we could order, which prompted the only vocal response of our entire visit: "my colleague will help you once she is done" (referring to the one trying to free the soy sauce from the carton). Granted, this does not sound horribly rude, but the frosty delivery was akin to an inmate whispering the last words you'll ever hear before getting shanked. After standing there for another 3 minutes, which felt like 15 due to the negative energy in the space, we simply said "bye" and left. Outside, I turned around once again to see if our leaving elicited some sort of response from the staff - it had not. My guess is that something interpersonal went down between them, but I will never know. This was probably the weirdest and rudest customer service experience i had in a long...