Olivia's Maastricht — Restaurant in Maastricht

It’s really unfortunate that some of the staff at Olivia’s is so kind and the food is amazing, but over the weekend when I went to eat there I sat outside at a table that was dirty. I kindly asked the waitress to wipe off the table; however, she acted as if I had an unreasonable request. Not only did she not wipe off the table but she brought me my food on the dirty table. I did not want to eat on a dirty table so placed my food in the chair to switch the table with a clean one. I commented to the people beside me that I didn’t want to eat on a dirty table. We all agreed that was a normal want in a restaurant. Despite the incident I returned a few days later and once again sat at a dirty table. Not a big deal. They can clean it; however, the same waitress commented that I could sit at a clean table under her breath as she passed me. I asked her what she said as she was clearly acting as a bully and she insisted I should sit somewhere else. As the customer, she believed I should sit where it’s convenient for her not for me, the one paying the bill. I asked to speak to a manager and she said she was in charge. I left in disgust at how entitled she was. I’ve waited tables and if I had a customer who sat at a dirty table even if there were 500 clean ones available I would happily wipe it off and serve them as that is the job I signed up to do. Sadly, Olivia’s lost as loyal customer as I won’t be returning. There are plenty of other amazing restaurants in Maastricht who better deserve my money.

P.S. Your response is a lie. No one told me where to sit. And I did not realize the customer was leaving at the table where I was sitting as he was already standing. He also told me he did not mind if I took the table as he was on his way out. Post the camera footage. I was not screaming. I was simply telling the waitress she was in the wrong because she was. And we both know my 5-pound maltipoo is not dirty. But attack all you...

Update: You can see their aggressiveness in their response, which only proves my review. I just took a look at other negative reviews and the owner’s responses to them - and it now all makes sense. This place will stay off my list of cafés in Maastricht. Not worth paying a cent.

First, the waitress kicked my chair while serving another table. While this can happen in any café, the way she apologised was incredibly aggressive.

Shortly after that, while we were getting served, another waitress tried to place a glass of orange juice down on our table, but again very aggressively. Without surprise, she ended up spilling the juice on my trousers. She “apologised”, but it was obvious from her tone and expression that she didn’t mean it at all.

She did bring over a (filthy) damp cloth so I could wipe the juice off, but her attitude was shockingly rude, making it me feel as if I was the one in the wrong. The stain is still on my trousers.

Finally, the food was not up to my standards. Needless to say, we won’t be back to this...

We had a very disappointing experience at this place. The food portions were quite small for the high price, and the quality of ingredients was noticeably poor. We ordered bagels, but both the sauce and bread were low quality. The lettuce wasn’t even cut, just tossed in like it came straight from a supermarket bag or something you'd feed to animals. The smoothies were very average and didn’t justify the price at all. In fact, for what we paid here, you could easily get a proper, high-quality meal at a decent restaurant elsewhere. The atmosphere was also very unpleasant. The place smelled bad, and there was a smoky odor coming from the kitchen. On top of that, the place didn’t feel clean, which added to the overall discomfort. Definitely not going back and wouldn’t recommend...