Restaurant Saffraan — Restaurant in Utrecht

Beautiful sunny weather so deciding to take my soon-to-be-wife from Delft to Utrecht to Saffraan; so I call first for the availability. “For the waterside we don’t take reservations, you should try your luck, but for inside we can take reservation”. Okay thanks, and after 45 minutes ride we arrive, to see a full crowded restaurant. So I gently ask; can we take place on the water side whenever there’s place? “there are people waiting inside for places outside” (the man is hardy looking at me and just moves away). The younger employer guides me to inside while I ask him if they maybe work with some waiting list (to understand how it works, since there’s no attention to the customer). Same as his colleague, he’s not into it but (while looking elsewhere); “There are 6 people waiting, maybe 7” Oh okay. We’d like to wait too- I said but he didn’t even responded and walked away. While my fiancee goes to toilet, I sat down and in 5 minutes 3 people from tables outside move (they guided waiting people to outside). Meanwhile my fiancee came back; I told her that the waiting list is progressing fast, it’s worth to wait.. Right then young man comes with menu card (in a hurry) and I said gently “we can have some drinks but actually waiting for outdoor” “That can take longgg time! You can maybe wait 2 hours or three hours” with a harsh voice (and seemingly irritated picks up the menu card and moves away…. My fiancee was not having it, I decided to move away but couldn’t let it to give the elder man feedback about the situation (that we came from long distance after made a call, and than this young man..) The elder man was also not having it, felt the need to say a quick ‘excuse’ and made hand movement like ‘go away’, while the young man was (almost) yelling that he said it in a normal way.. I told them I’ll never come back here, since they’re seemingly fed up with customers…

Edit: the first two times I was there (years ago) it was really nice, good food. Don’t know what have made it change, maybe the rush of a full house? In no way you should want to treat a customer like...

I went there with my partner as a surprise since she likes Turkish food. We arrived, ordered and asked for a jag of tap water.

After eating the starter, there was still no water, so we asked again to a different waitress.

Main was coming, and after being at work all day long, we were very thirsty. I asked again a jag of water, and I was told that they don't serve tap water. I said, well we will have a bottle of still water.

After 10mn, still no water. I was very upset so I went to the shop to buy a bottle of water and cancelled of course my order at the restaurant.

I was asked by the waiter not to drink my water, but only to drink theirs, but I waited 30mn to get a bottle of water!!! I wasn't asking a particular tajine or a sophisticated dish, JUST WATER.

At the end we were given the precious bottle of water on the house, but still that ruined my...

A very pleasant Turkish restaurant. Staff are nice people and the meze are great.photos show the two-course menu: cold meze followed by various small dishes. The meze are nice and mostly vegetarian (I eat meat, but I liked these very much nonetheless). They consist of houmous, baba Hamish, some red beet meze I liked tremendously, chicken salad, tzatziki and a red meze I forgot the name of. The warm bites are chicken with honey, burgers, mushrooms with cheese, tomatoes with molten cheese, souffle de fromage, delicious shrimps, two skewers and two fried cheese...