Gong cha (Westfield Manukau) — Restaurant in Ōtara-Papatoetoe

Updated review: The milk tea from the Gongcha Manukau branch had a very strong tea flavour which I liked! They don’t offer smoothies here despite all their marketing and promoting on social media (Instagram) which I find very misleading. The service at this particular store is debatable but you can probably tell from other reviews!!

Gongcha NZ is very irresponsible at the moment. They are very inconsistently serving different products, I mean very different, among their stores. Their prices had increased a lot over time but the quality has also seemed to sadly decreased too.

They are unprofessional and occasionally the drinks taste like water so be aware you may be paying 8 bucks for water. Just warning you of this possibility and to be a bit transparent with some of you all. There are not many options at Manukau in regards to bubble tea but for 8 bucks of hard earned money...

Idk if they have some of their popular drinks premade and just give us those bc the pearl milk tea I get says my order on the sticker but for 70%-100% sugar it isn't sweet at all almost every time I get it now. And before they used to take a bit to do my order now its like I walk away from paying and my order is done 30 secs later. The customer service isn't great either but the drinks used to be good for the price so I'd be willing to deal with an unhappy server. Now I'd rather just go to starbucks and pay more bc at least I'd get a drink I ordered and their staff don't seem as annoyed...

Been here atleast 10 times normally its real good. Today was not the case! Ordered 2 taro milk and it was so watery and gritty! We only added 30% ice and it was a cold day so thats not the reason for it being watery. I dont know what made it griity but it was like i was swallowing dry cookie crumbs or something. Also the pearls were so mushy. Not happy as we waited till 9 to open then had to wait again for some...