Airspresso Airport Cafe — Restaurant in South Island

Disappointed! I ordered fries for takeaway, the buzzer went off and I went to collect and my food , food wasn’t there, I asked the girl where I should collect my food, she said I was in the right spot. I waited, buzzer went off again still no food. Buzzer went off a 3rd time, still no food. So I walked to the front of the store and purchased a bottle of water and asked the cashier where my food was if the buzzer has gone off 3 times, he told me I need to go to the back of the restaurant, I went there still no food, I asked another girl at the counter who told me I need to go where the tv was. I went to the back where the chef was and my food was infront of where he was rolling meatballs or Patties. My food was in a plate, I said to him that I asked for takeaway as I’ll be boarding a flight with it and he just carries on talking to his colleague. I then walk around and find 2 other staff members and ask if I can get a takeaway box. They told me I had to go to the front of the store. (I’m carrying 2 bags and a bottle of water and a plate of fries) I walk to the front, ask another guy for a takeaway box, he looks at me and says No I’m On Break. I then find more staff and try to get their attention, they ignore me. So luckily I find a brown paper bag on the front counter and pack my fries and tomato sauce in a bag. The staff are very rude/snobby. Tables don’t get cleared on time, and they could use...

I believe the new name of this café is now Providence and still as bad as it was before the name change! We arrived at 5.40am at the café and was told they'll be ready to serve in 10 minutes. 10 minutes later we went back and waited to be served whilst the staff were joking around with each other and deciding who's turn it will be to make the coffee. My order went in and I stood there for another almost 10 minutes when the Barista asked me if I'm waiting for coffee. I said yes. He got the order completely wrong by serving it firstly not in a take away cup as requested, poured it into a take away cup from the glass cup and also got the coffee requested wrong. He did not seem to be bothered at all that we wanted to have a cup of coffee before flying out and that he got it all wrong because they were messing around with each other laughing and joking whilst customers are waiting to be served. A total circus and completely unprofessional. Do not recommend at all especially if you are about to board. Adult supervision is suggested because it seems you have a bunch of kids running the joint....

I have worked in customer service for a very long time and never have I ever been turned away for "not being a customer". I was going to order breakfast but started off asking for a cup of got water. The girl at the counter first said they don't have hot water and then said, that they only have hot water for their customers. First of all, if I am at the counter, I am a customer. Secondly, she just lost the company a sale because she refused to give me got water. That interaction just turned me off. Why would I continue to order after being treated this way? The employees all need a course in customer service. You don't know who people are and what but regardless, everyone should be treated with the same level of customer service. My companion got an $8 coffee. My advice, eat before you get to...