南信美食 Nan Xin Restaurant — Restaurant in Waitematā

Worst Dining Experience Ever – Avoid This Place!

I’ve never written a negative review before, but this restaurant’s incompetence and arrogance left me no choice.

We arrived before 6 PM and ordered a salmon hot pot and fried noodles. After multiple polite inquiries about the delay, we were told to "just wait" because they had "only one chef and one stove." No apology, no offer to cancel or substitute—just sheer indifference.

The salmon took 1.5 HOURS to arrive (we got it by 7:40 PM). The fried noodles took even longer—so long that we had to pack them to-go without eating. Meanwhile, our child went hungry because of their absurd delays.

The owner’s attitude was the worst part: "There’s nothing we can do, you have to wait." No responsible business treats customers like this. If you value your time, money, or basic dignity as a customer, stay far away.

This wasn’t just bad service—it was outright disrespect....

We were planning to go to another restaurant but it looked empty while this restaurant opposite was packed. So we decided to check it out. It's a small place, so it's not the type of venue for big groups. Suitable for smaller families. There's various clay pot rice that are not commonly found here. We ordered 1 claypot rice, 2 noodles, and a plate of choy sum (veg). Servings are just for 1 person (just right for Asian tummies but might be on the smaller side for non-Asians).

Cooking is very Cantonese style with great bouncy wonton noodles. Price wise, it's on the dearer end considering there's no service to speak of. You order in the front and pay right away with self service deinks. However, if you're after decent Cantonese fare with no frills, this is the place to go. And it was packed right till the end...

This place serves food that’s honestly decent. It used to drag me back like a moth to a flame. But lately the new kitchen staff have turned it into a foul-mouthed circus. They’re slinging dirty words and belting out crude songs like they’re auditioning for a dive bar, not cooking for paying customers. The music is so obnoxiously loud it could wake a coma patient.

Clearly their business is booming so hard the owner has forgotten basic decency and lets the place run like a frat house kitchen. The staff’s unapologetic in-your-face attitude is the kind of vibe that makes you question humanity. It’s not just disappointing. It’s a culinary crime scene. I’d rather eat my shoe than step foot in this joint...