I Love Ugly — Local services in Waitematā

QUALITY HAS GONE DOWN!!!! in all their products along with their customer service. Ordered something on Monday it is Friday... not even a tracking number given. When emailed to ask what is happening they say things like can you have patience, for the price of their products you'd expect a outstanding service I ordered 5 days ago and still no tracking number?? I decided to just get refunded cause STILL NO TRACKING OR UPDATE???? Never buying here again, quality has gone right down and they are terrible at dealing with frustrated customers. Their website doesn't even tell you they take over a week to even give you tracking# I needed my outfit for the weekend and received express shipping due to my order amount, but haven't had communication till I got really mad, pathetic...

Returned a couple of items, washed them alone with no other clothes (with ecostore washing powder) and had weird dark splotches. Didn't want a refund i just requested a replacement. Any way the reason for the one star was i emailed by their support staff on a Friday, i replied on the Saturday explaining what happened and its been silent since then. Sent three follow up emails and nothing.... If the only support feature you have is by email, you want to make sure you email support is excellent, I have had better support from cheaper brands and they even offer chat support.

EDIT: I Love Ugly finally reached out to me, and their customer support team offered to credit the goods, so I am happy and glad to see that they...

They have the worst returning policy. Purchased for the first time on 18th november, 2 tees, when i got them 10 days later they didn't fit, then i tried to contact them and they said it was final sale and i couldn't return them, on the product page there was no such thing on the "SHIPPING & RETURNS" tab and no label on the product stating clearly "FINAL SALE" badge, which makes me think this company is just trying to mislead customers. I WOULD NEVER BUY CLOTHING ONLINE IF I...