Hunger Burger — Restaurant in Waitematā

DISGUSTING CUSTOMER SERVICE.

We ordered on the Hunger Burger website. The food was delivered by Uber, but we did not receive the food. We waited approximately 1 hour for the food to be cooked and delivered. However the driver did not contact me when he arrived, and gave the food to someone else.

He clearly did not check the name or contact me when he arrived. The food was not returned to my address and someone else ate my food.

I spent 1 hour trying to contact Hunger Burger, Foodhub (their third-party customer support) and Uber - they all told me to contact someone else. For example, Hunger Burger told me to contact Uber (there was no contact information), and Foodhub told me to contact Hunger Burger. It was absolutely ridiculous and no one knew what to do, and no one was willing to provide a refund. They were blaming each other and saying they need to provide the refund. Extremely poor customer service.

I spent more time on the Foodhub live chat, and they told me they need to confirm with Uber. There was a language barrier and they were extremely unhelpful. They did not answer my questions very well. For example, I asked how long does it take for Uber to confirm my delivery, it took 30 minutes for language-barrier questioning to get an answer (which was 60 minutes).

It’s been 2 days - I have still not received any response or refund from any party.

They have absolutely disgusting...

After having a very stressful evening, my wife and I decided to go for a walk at 1 am. We ended up at the Hunger Burger shop, which had good reviews on Google.

Upon arrival, we ordered the crispy chicken burger and the hot Nashville chicken burger. We felt both burger patties were generous, and I added a fried egg for an additional $2. The chips were crispy, tasty, and freshly made. Also, both burgers were packed well and tasted amazing. Both my wife and I were so happy to have a tasty meal at 1 am. Even though we were not mentally fit, sometimes tasty food makes you happy. The restaurant was run by a couple, and my iced coffee order was canceled and refunded because they didn't have any more ice, which was acceptable.

The funny part was we visited again the very next day at the same time, and this time I had my iced coffee, which tasted like another iced coffee. This time, I had some BBQ chicken burger, and I felt all the chicken burger menu items were awesome. The bun was super soft and yummy, and the chicken patty was so big; I loved it! A must-visit place for burger lovers, and it's more affordable for your pocket. In total, I...

I love the food here. The first time I was there, I paid 13 dollars for my classic mushroom (which became my go-to at Hunger Burger) burger and was surprised at the size of it. It was bang for your buck. They cook the burger in front of you so you can see them prepare it. Flavour wise, it is one of the best I have tasted in my life. I've tried other joints such as Murder Burger, Corner Burger, Burgerfuel, Burger Burger etc., and as much as they are respectable and delicious burgers in their own right, Hunger Burger is still my favourite. The staff working there are very cool and cheerful people, they know how to do their job and TREAT CUSTOMERS RIGHT, which is the most important thing next to food quality. More impressive is that even if the store is busy, they can still handle and entertain the customers while still doing a good job of preparing the food. This place is a...