Bikaner — Restaurant in Wellington

First time we went to Bikaner and they are spoiling the name of "Bikaner". We don't recommend any Indian person to visit here and expect good hospitality and quality food.

First of all, they gave us food late because it was busy and short staffed. When I finally got my order, we found hair in the food. But the staff and the manager did not take interest to apologize. They simply replaced with another food. Food taste was very bland and we left half of the food.

Now the interesting part, when we were paying at the counter, the manager "Mr. Uncle" was endlessly ill-mannered attitude. When we mentioned that there was hair in the food, and we didn't get any water (putting water on another tables and not us). According to him, "yeh to hota rehta hai, yeh to chalta rehta hai" (This is normal, this happens). He said it's short staffed and busy.

"Mr. Uncle", when it's busy and customer constantly keep coming in and it's short staffed, the management should inform the customer before letting them seats that how long it will take for the order to arrive. This is a main hospitality industry tactic. Second recommendation for you is, if you're not able to serve water to everyone please put up a sign where the water desk is saying "please help yourself w/ water"

That's it and all the best with your business. We will not be visiting again.

edited reply

Yes, Shailye Seth has also given a review, doesn't she have the right to write a review? My wife was not informed about the wait time, when she was buying mithai she wanted to pay everything at the same time, but the girl staff said "you need to wait 10 minutes to pay, so better you have your meal and pay later". It was not informed when we entered the restaurant that it will be busy and the order will take time. What about providing water? Isn't that part of the hospitality industry even though your food unpleasant (hair in the food).

My Wife and I both are chef, that's why we know how to handle customers during busy time in hospitality industry. You usually react to each review that gives you criticism, and you think reviewing is an allegation? When a customer gives you a critic review, you're supposed to handle that courteously. You should either professionally handle review that have criticism or either attend a course that teaches you how to handle these type of situations, rather than showing...

Poor customer service in Petone branch. Been there to get my takeaway order and I had a coke from McDonald in my hand. The elderly person at the counter said outside food is not allowed even though it was takeaway. Next time when I visited to dine in with my family, he comes to me and teaches me the basic etiquette of sitting at a restaurant. I obeyed him as I respected him as being elder to me and as a matured individual i did not argue but this seems to be the same behavioural issue for that guy for all my friends as well. He asked me and my family to sit in the corner seat as we have a toddler and may need high chair. I agreed but he didnt help me in moving and setting the high chair instead I had to carry and set it. Asked for small place to kid said they dont have. Didnt give either tissues along with food or it was not on the table.

Response to Bikaner's reply:- Firstly, thank you for the honest and sarcastic feedback for my review. The response provided to me clearly shows a mere reflection of your customer service. I had provided the feedback in your page so that you people could make necessary improvements instead of back firing the customers who shares feedback.

I am not sure why there were no comments provided for my other concerns that was posted. Rather just one comment regarding the way of sitting in a restaurant got picked up.

I would like to make you guys clear that I haven't put my shoe "on the chair or sofa". But I agree that I had supported my leg on the sofa but not my foot and without touching my foot on the sofa. As a customer, I thought I have all the liberty to sit in a way it is convenient for me but keeping in mind that it is not disturbing or effecting others in any mean. The way I sat on the sofa doesn't relate in anyways with the Covid level 2 rule, instead the staff who came closer to me has broken the rule by not maintaining 2 meter distance.

If there are any certain rules to be followed by the customers that are limited to your restaurant, please clarify it or highlight somewhere so that it can...

Thank you very much for the dinner and here is some experience what I heard and what I seen there.

I was with my family and three n half year old daughter and when we were on the way of our table my daughter was just trying to take a dinner plate from their backup table then one guy came looks like he is the owner of the restaurant and he directly dined her in a rude way and he also mentioned to my daughter that if you want to help us come on weekends because we are short staffed and as a mother I am very disappointed who he can talk to kids like that which is not acceptable at all and whatever he said was totally rude and was shocked for a bit what this guy really wanted to say.

And again somehow we politely sat down on our table and we were waiting for 15 minutes that someone would come and take our order and later we saw that the guest who came after us were getting there meal before us and then we went on the counter to order the food.

After we order the food we waited till 15 minutes and one of our meal chole Bature came fast and we thought that our rest of the three meal will come soon but somehow again we waited 15 minutes and we went on counter to ask what's going on with other meal and then the service staff said that whatever meal is ready first that will be served first and even with rude behavior they said us that we didn't told them that all meal needs to be served together but it's a common sense when you are dinning with a family that meal should be together or inform on the table while serving that your rest of the meal will be on the way or might some minutes away and it's not acceptable that your one meal is already served and my family is waiting for 20 minutes for rest of meal.

Anyway it's good to you guys however you dealing with kids and family with rude behavior and I wouldn't recommend to go here anymore.

This happened with us second time but this the last and really disappointed how the guy treated with...