Jollibee — Restaurant in Cebu City

Jollibee has a great food. That's given. However, this is the worst branch among all the branches out there that I have to really make this review. The costumer service is awful, service is slow and some staff even ignored us. We waited for our take-out order for 40 mins since they said it would take 30 mins to prepare. When I approached them, told me drinks are not ready so I went back. 15 mins later, my other friend approached the staff again but was ignored and she was standing there for good 5 mins. When I joined in, our food is still not ready and the spaghetti is yet to be served. We were told to wait another 15 mins. It was a very bad experience we were very hungry at the time and it was my first time to be ignored as a costumer. I hope the staff could do something about this. Our food turned out soggy and cold. I hope you train your staff more and teach them ways to handle...

Jollibee is popular, but food is merely okay. I will NEVER recommend this company for anyone. They took advantage of the Covid scare and refused to allow "Happyplus" cardholders to use money deposited on the cards for over 12 months. It was ROBBERY! The spaghetti or chicken are decent, but avoid the burgers as the meat is questionable. Good things about this restaurant chain is employees are usually nice and helpful and there is a sink to wash up which usually has soap and is clean. During busy times, it can be difficult to get a table as there is no first come first serve culture and the only thing to do is wait by a table where the diners seem to be finishing and hope to sit down first before someone comes and claims it, while you're flagging an employee to clean...

Food is always great in jollibee, but the service is painstakingly slow. We had to wait 1 whole hour for our order, which was only the chicken joy with extra rice for two. But when we followed up with our order, only then was it prepared and quick fast (which makes you question why did it take 1 hour to serve). I'm hoping for them to improve in managing the timeliness for dine in costumers because we are just as hungry as those who take out. (Also, the cleaner boy was cleaning up rather early, which was fine so that they could close early too, but he had customers move from their place, including us, not quite courtesylike for...