Hossein's — Restaurant in Makati

Amazing food. Horrible customer service.

The first time we ate there, we ordered a sampling platter for appetizers. While there was still a lot on the platter, with many of us still visibly eating, they took it without asking if we were finished. We thought they were just going to transfer it to smaller plates for when the main course arrived, but we never saw the samplers again. Moreover, the service is slow despite not having many customers. A friend from Saudi Arabia that we dined with even commented, “Why are they so lazy?”

During the second time, there was a hair found in our dish! We told a waitress immediately and she just took it back with a nod. No apology, no other words — nothing! We thought they would give us a new dish, but there was nothing. Usually when this type of situation happens in any decent restaurant, a manager would come out, apologize, and make a new dish. However, none of that happened. When we followed up on the dish with hair—they said they threw it. It was only us getting angry and requesting a fresh dish that they offered to make one. Since we were in a rush, we requested it to be to-go. But lo and behold when we got home—the dish was in a small container! Not even half the size of the original dish. Was this someone else’s left overs or what? We were left beyond insulted.

Never again! The disappointment of the customer service made the experience nothing but absolutely appalling! The standards never even reached the bare minimum of basic etiquette! They were plain rude.

Just order the food online. The food was great, but the absolute nightmare of horrible customer service is...

The service at Hussein’s is truly 5 stars The male waiter Chris was absolutely fantastic really liked his style The wine was nice

Now for the food The shish kebab was a huge letdown The rice was undercooked and lacked any authentic flavour The lamb was just hanging there with a strange texture almost like eating raw flesh So I decided to give them a second chance and ordered the beef version of the same dish

And then the beef arrived Completely undercooked Raw in the middle like they didn’t even try Just look at the picture No care for proper cooking no respect for the customer At this point it was clear that attention to quality is not a priority here The whole experience cost me 2000 pesos and I genuinely wanted to give them a fair shot but it was disappointing all the way through , no design the 770 dish look just so sad and so messy , the incompetent chef didn’t even bother to make it nice.

It seems that finding truly authentic Middle Eastern food in a restaurant setting is becoming impossible No matter how upscale the place tries to be it often feels more like a business transaction rather than a passion for good food Perhaps the only way to experience real flavours is through a home-cooked meal made with care and tradition Because in places like this you are more likely to be served something rushed and uninspired rather than something that honours the cuisine

The highlight of the visit was Chris His service was impeccable but unfortunately great service alone can’t make up for poorly prepared food

Ps : I specifically asked for everything ti be well done and skip the salads for...

I recently dined at Hossein’s Greenbelt, and I have to say that while the food and atmosphere were pleasant, my experience was tarnished by what happened with my credit card. At the end of the meal, I handed over my card to pay, but instead of bringing the card terminal to my table, the server took it to what seemed like their back office(or somewhere else - but definitely out of our sights). I didn't think much of it at the time as we were celebrating my mom’s birthday, but in hindsight, I wish I had.

A few days later, I was notified with some fraudulent charges on my credit card. These transactions occurred after my recent visit to Hossein’s Greenbelt, leading me to suspect that something might be amiss with how they handle credit card payments. I don’t mean to accuse but the only previous time I used my credit was with this dinner we had in this restaurant(with the situation above). I have since contacted my bank to resolve the issue, but I felt compelled to write this review as a warning to other diners.

This isn't just a simple mistake; it's a serious breach of trust. If you're planning to visit Hossein’s Greenbelt or any store for that matter, I urge you to be vigilant with your credit card. Ask them to bring the card terminal to your table or consider using cash instead. To the management, I hope you'll take this issue seriously, investigate what's going on, and ensure that your customers' financial information is safe. Trust is crucial in any business, and I'm hoping you'll take the necessary steps to prevent this from happening to...