Starbucks SM Jazz Mall — Restaurant in Makati

Im a loyal Starbucks customer, I’ve enjoyed consistent service across various branches in the Philippines. I ordered, a Venti tea with two bags—a blend of chamomile and mint—is usually met with accommodating smiles at branches on Kalayaan street, Century Mall and glorrieta cinama branches. Imagine my surprise and dismay, then, when I visited the SM Jazz branch only to be met with outright refusal to honor my usual order.

The staff members, Mica and Mantha, not only declined my request but did so with a lack of respect that left me genuinely unsettled. They went so far as to question the validity of my experience at other branches, openly doubting what I was sharing. Despite my request for them to call these other locations for clarification, they said they are closed although kalayaan street bebch closes 12 midnight and it was 11:30pm only, dismissing my experience as if it were entirely inconsequential.

In an era where customer service is paramount, this was the most dismissive treatment I have ever received. It felt as if my loyalty and satisfaction were trivial matters to the staff at SM Jazz. I am not only seeking reassurance that this behavior is out of line with Starbucks’ service standards but also want to know what actions will be taken to prevent future customers from feeling the same frustration and disrespect I...

Today I went to redeem a free drink from my loyalty points, but because I have multiple accounts, I wasn't sure which card to use. I hoped the staff could help me check first so I could decide whether to switch cards or not. However, the female staff named Mitch with blonde hair was very rude. I've bought drinks here many times, and the staff were always friendly and remembered my name. This was the first time encountering such poor service. If the service attitude doesn't change, customers like us will not want to support this...

The staff are not concerned about the service but going home and it was just 11:30 PM I ordered a pastry and coffee for and they put the pastry in a go to bag ..the person who gave me the coffee was telling her coworker that everytime they are about to close that another person come in to order (not the first time this person did this )..and they have closed a seating section near the door because they cleaned it -- once again 30 minutes...