Chowking Festival Mall — Restaurant in Muntinlupa

I had been visiting many chowking branches and sad to say this is the first time i am really disappointed. I visited their festival mall branch near river park around 16:45pm. Considering the volume of customers since this is sunday, i only saw two(2) food server that also happened to be a busboy. The service was sadly poor and the food as you can see in the picture was noy really appetizing. I was raising my hand for around 1 minute already yet nobody noticed it. Until one service crew named Vincent attends to my need who happened to make rounds on the entire store serving customer (where are the others?what is the manager doing to let this happen to his/her store). I hope the management team of this area can do something to resolve this incompetent service and can provide better assistance to your customers instead of standing in the corner...

galing sa friends house then nag deretso ako sa festival mall and dahil nagutom ako napadaan ako sa chowking and gusto ko matry yung mix n match unfortunately yung isang guy na naka blue polo shirt hindi friendly sa customer and sya narin ang nag take ng order ko from the POS .. while taking my order napaka seryoso ng kanyang face na parang problemado or galit ni hindi ako makausap ng maayos as an employee to customer hindi ko na feel yung good customer service FROM HIM i asked one of the staff in dining area kung ano position nung guy na naka blue (SHERWIN ang name if im not mistaken) assistant admin daw sya

so mas mataas pala ang position nya hindi sya cashier , pero kahit ganon e dapat ba ganon ang trato sa customer? maaring pagod sya sa work pero nasa trabaho sya wala sa labas para mag simangot, anyway i ordered mix n match chaofan with halo halo then i asked magkano kapag nag add ako ng pineapple juice 50pesos something so napa iling ako and mag water nalang ako siguro then naisip ko mag add ng solo order ng steemed siomai yes daw meron sila

now nirepeat nya ang order pero the way he talk is akala mo sya ang general manager and kahit naman gen manager hindi siguro kayang gawin sa harap ng customer yon now nag total na ang bill 200+ and i was shocked pero naisip ko a siguro dahil sa steemed siomai kasi i dont have any idea how much the price is. I paid may kulang pako sukli 17 pesos to follow nalang daw , ok sige naupo nako sa table and after 10mins ready na ang order ko

nagulat na naman ako at bakit two bowls of chaofan ang orders ko???????? kaya pala malaki ang bill ko at isa pa yung sa pineapple juice hindi kona yon inorder napailing nga ako e now hindi nako nag aksaya ng oras para mag reklamo dahil may lakad pako iti nakeout ko nalang yung isang chaofan top with siomai kasi diko naman mauubos ang dalwang bowl ng chao fan and unang una isang chaofan lang inorder ko FYI sir SHERWIN, nag ask ako kung meron ba kayong steemed siomai lang and nag yes ka

ayon lang naman ang naranasan ko this day diko nafeel na welcome ako sa chowking but i love the food , napaka bait ng staff sa dining area nagpasensya nalang behalf...

This location of Chowking requires upgrades. The ambiance of the restaurant seems outdated and needs a refresh, and the floor is unclean, damp, and sticky. The communication skills of the crews were not bad, they're just difficult to communicate when they tend to overlook you, particularly if you're an introvert; you may find it challenging to receive your food because the crew may be ignoring you. The wait time for orders is excessively long; new customers receive their meals quickly while we, the early customers, are not prioritized. Even other patrons have expressed agreement that their orders are taking too long. The crew's efficiency and the overall cleanliness of the restaurant definitely require...