Premier the Samgyupsal Bonifacio Stopover BGC — Restaurant in Taguig

My friends and I dined here on a Friday night and we didn't wait that long to get seated considering the time of day and in BGC.

The staff at the front door courteously assisted us to our seats.

I'd say for food, it tastes pretty meh. Just your average samgyupsalan. No side dishes or meat flavors that stood out. I'm a sucker for kimchi and imo, theirs is a bit lacking in flavor. I have tasted better kimchi in other samgyupsalan at a more afforable rate. For the meat, it's your typical flavors found in almost every samgyupsalan; decent slices of meat as well. They also have pretty much every side dishes you may want. The fish cake tastes pretty good too. My favorite meat flavor is the bulgogi. Oh, and they have unli cheese and egg too.

Now here's the reason I gave a pretty low rating. I'm not satisfied with the staff's accomodation. Once seated, it was taking a while for them to give us the menu and ask for our orders. We had to remind them about it and to open the stove for us and give us thongs etc. They pretty much forgot about us. I would have let this go, but during the entirety of our dinner, they got all of our requests/orders wrong. Either that or they forget to serve our orders. We stayed for 2 hrs there.

What irks me more was when we asked a staff to adjust the fire of the stove, they told us in an accusing and slightly reprimanding voice to not touch/adjust it ourselves (which we did not do btw)

The ambience is great though especially for kpop fans since they play a lot of korean songs. It's also not humid/hot unlike other samgyupsalan.

Lastly, for ₱648.00 of unli beef, pork and chicken, I'd say it's pretty pricey. I've had better service and food at a lower price.

All in all, I'd say we didn't have the best experience but it wasn't bad either. Honestly for me though, the "Premier" samgyupsal wasn't really "premier-ing" 😭

Still, kudos to the servers and staff who have assisted us (although you were always getting our orders wrong...

The quality of the food was a major issue. The kimchi had an unpleasant taste, and the first serving of meat also had a sour aftertaste, which raised immediate concerns. We ordered a second serving, hoping for improvement, but it still did not meet our expectations.

The service added to our disappointment. When we requested disposable chopsticks, the staff’s response was curt and unhelpful, with no effort to accommodate us. Throughout the visit, the staff’s demeanor felt unfriendly, making us feel unwelcome, and the overall service was unreasonably slow. We noticed other tables nearby expressing similar frustration with the delays.

When we raised these concerns with the manager, we expected a fair resolution given the poor quality of the food. We decided not to continue dining because of the unpleasant taste of the kimchi and meat. However, the manager offered only a 20% discount, insisted that we pay the remainder of the bill at the regular price, and directed us to submit our complaint online instead of handling it on-site. This approach felt dismissive and added to our frustration, as we expected our concerns to be addressed.

Since we barely consumed any of the meat due to its sour aftertaste, and the kimchi was similarly disappointing, a 20% discount was not a fair resolution. The manager (Romnick) should take responsibility for customer concerns by directly addressing complaints and offering solutions that reflect the actual dining experience. A more appropriate response would have been to adjust the bill based on what was actually consumed and to apologize sincerely for the quality issues we experienced.

Hoping that this feedback will be taken seriously to improve both food quality and customer service at your restaurant. I also want to emphasize that I expect a resolution and a response to this complaint. Additionally, I must mention that your manager misled us regarding whom to contact about these concerns, which only added to our...

Edit: It’s surprising to see that my review stirred up such a strong reaction. (See the 2nd photo) I truly believe feedback can be a valuable tool for improvement and could have been approached in a more constructive way. I didn’t mean to offend but rather to highlight areas that could help make the restaurant even better. Hopefully, this can lead to positive changes moving forward. Needless to say, our bill was not just 600, it was even more than 6000. Although the price doesn’t matter, the experience and service should reflect the value. ———— We had a reservation for 13 people. Most of us arrived on time and were seated immediately. Given the size of our group, we were provided with two tables. However, one table experienced delays because the charcoal grill wasn’t heating up properly, despite multiple follow-ups. The staff kept insisting that it was normal and that we should just wait. One of my friends sat there for over 30 minutes before finally calling the manager’s attention. It was only after repeatedly voicing our frustrations that the staff addressed the issue and assisted us properly.

While we understood the longer wait time for dinner orders, the serving time for most dishes was noticeably slow, which added to our disappointment with the service. Additionally, there was excessive smoke at our table, which made the dining experience uncomfortable and distracted us from enjoying the meal fully.

That said, the food was excellent. We all enjoyed the side dishes, and the quality of the meat was impressive. However, the restaurant should work on improving their service, addressing issues more promptly, and ensuring a more comfortable dining environment to match the quality...