Barracão de Alfama — Restaurant in Lisbon

Terrible customer service. I wouldn't recommend this place, unless you want to be treated with zero respect. Riccy (the one with glasses on) was our server. The whole dinner felt like a rush because of him. He had our starters and mains coming to our table together at the same time (didn't ask. He decided for us) trying to take our plates away when we were still eating (we paused to talk), and immediately after taking our plates away, a bill was thrown to the table (thrown, not put). Maybe they were really busy and had to rush us out. Even if that was the restaurant's philosophy, I believe that he could have done it with a bit of respect and maybe apologize when we pointed the above out. Food was all on the table at 20:40 (we took a picture of the food so we know), we were out at around 21:20, so it's not like we were taking the table for too long? There are many other restaurants nearby with good reviews. Given that the food here is average, I really don't see the point of picking this one over the others.

P.S. We asked to speak to the manager but apparently they were not on duty (Sunday night, so busy that they needed to throw us out, but no managers. Not sure if they are lying or what). Instead, another waiter that looks like his friend came to talk to us. But nothing was acknowledged. All his friend did was to beg us not to leave a review online. So here you go.

Oh, and Riccy dropped some food on my friend's dress as well when he was rushing to serve us. This could have happened to any waiter / waitress but thought this would give future potential customers an idea of how rush this place is like. Best of luck if you...

I came here with two friends and unfortunately we left the place quite disappointed. We asked for two cidra and a lemon tea and we thought it was clear that at 14 pm with 23 degrees outside we meant iced tea, considering that we also pointed at it on the menu, but apparently it wasn't like this. After 20 Min of waiting they brought us hot water with a piece of lemon skin, we said about the problem and they said that in Portugal that's tea and that it was our fault (p.s it cost 2 euros... Hot water with lemon...). Later, when it was time to pay they had problems saying that the pos could accept more than 50€ and we had to split everything in a weird way we are still trying to understand. The food was not bad, but you can find better and more understanding service. We want to highlight that the main problem was the attitude of the ladies, who always acted like we were the ones explaining things badly or not understanding, when we clearly pointed at everything we wanted and used Portuguese and English to...

I can’t believe I am even writing this. My family visited this restaurant today and unbelievably had to walk out. First, we waited 40 minutes just to have our orders taken. Another 25 minutes later, we received our glasses of wine. This is when things got really bad. I attempted to give my 9 year old daughter a sip of water from a water bottle. Incredibly, the server approached and indicated that we were not permitted to serve water to our daughter. Shocked, I stated “you don’t want my daughter to drink water?” She doubled down, we paid for our wine, stood up and left. Given the many other reviews, it appears we are far from the only guests to experience this horrific service. I am...