Vestigius — Restaurant in Lisbon

We were a hen party of 14 with a very mixed age range (20-74) so not your 'average' hen party. We had researched restaurants in the area for a special night out on the Saturday and came across this restaurant. The reviews were good and we liked the fact that it had a seafront setting so we would be able to enjoy the ambience of the location. How wrong we were. We arrived for our 8.30pm booking and asked if we could sit on the seafront. Despite booking the table several months before we were told that this wasn't possible as these tables were saved for walk ins as they could earn more money from them. Alarm bells should have been ringing when we were seated upstairs with no other guests present. The manager activated the air conditioning by poking a pole between 2 of us to get to the controls on the wall behind us without any apology. Our drinks arrived over an hour after we ordered them and when we called our waiter across he said he was sorry but they were very short staffed and he hadn't had time for a break himself! When the food hadn't arrived by 10pm 2 of our party went to speak to the manager who first of all said he would give us a discount and then when we said we were unhappy he told us that he didn't care. When the food did arrive at around 10.30pm much of it was inedible and extremely salty but by then the party were hungry and although much of the food was left uneaten others did eat despite the poor quality. Because it was arriving in dribs and drabs much of the party had to eat theirs despite waiting as it would have been cold otherwise. Once we had finished the meal by which time one of our party had written a review in their book on the front table we were told that because a bad review had been left they would no longer offer a discount and if we didn't pay the police would be called. We felt as though we were being held hostage by this awful man who had no respect for us as visitors from the UK. Despite talking to the manager at length there was absolutely no giving on his part and reluctantly we paid in full as the last thing we wanted was to be arrested. I've been to many restaurants all over the world and I can honestly say I've never had such horrendous service. There are so many other restaurants that you can eat at in Lisbon and I would advise anybody visiting the area to go and spend your euros in one who will be happy to serve you and treat you with the respect we should have been. Unfortunately it isn't possible to leave no stars as Vestigius doesn't deserve the 1 star that I've given it. Avoid...

My friends and I decided to visit this cafe to cool down from a hot sunny day in Lisbon. We all happened to be Black tourists who were visiting Lisbon, Portugal for the first time.

While we enjoyed being by the sea and loved the mussels and shrimps that we ate, we really felt that the Manager (white male) for the cafe gave us poor treatment and often times made us feel like second class citizens. The manager was not very friendly. He did give not us any warm greetings and often made us feel like he wanted us to leave.

We asked if we could have some tap water with lemon and ice and we were told that the manager would not give this to us because we needed to buy the bottled water instead. Apparently, he felt we were too cheap and could not afford to buy a bottle of water, which was not the case given the number of drinks and meals that we ordered. On several occasions, the Manager took our food away rudely without asking us if we were done eating. The Manager seemed uncomfortable with the number of Black patrons in his restaurant and it was clear he wanted us to leave.

We found the friendliness and customer service of the Manager to be really poor and unprofessional. As Black tourists, we did not feel welcomed here and I would not encourage other Black tourists to eat at this establishment as they seem to think that Black tourists are second class citizens...

We visited Vestigius on a Saturday evening in September the table was reserved 5 months previously to our visit so they had plenty of time to be prepared for us. We were seated upstairs when we arrived the room was completely empty apart from us. There were a small group outside on the balcony, even so the service was abysmal it took over an hour for us to all to receive the drinks that we ordered. The food took over 2 hours to arrive at the table; we chased them up at least 3 times we all waited patiently, eventually one of us spoke to the manager; who denied being the manager, he said he didn't care because he was not the owner, he laughed in our faces when we said we were upset with the service and said it didn't matter because it was the staffs last night. I have never in all my life received such bad service and attitude from any restaurant I've ever been in. I would definitely not recommend a visit here, the decor looks good some of the staff are friendly but the manager is not naturally a jovial or...