Restaurante Suki — Restaurant in Ponta Delgada

So, we chose this restaurant based on the glowing reviews. Just realize that when you are in the Azores, you are a captive audience on an island that caters to people who have no idea what Japanese, Chinese, nor “Asian” food is supposed to taste or look like, despite the existence of the internet for decades. Unfortunately, I’m very well traveled, “Asian,” and from Southern California, so I have had a lot of “Asian” food, particularly Japanese and Chinese (and fusions of all of them). I was not the target audience for this restaurant, nor is the typical person who has been exposed to “Asian” food the target audience. The target audience is someone who has never interacted with Asians outside of a restaurant like this. I am laughing as I write this….

First off, this restaurant is obviously owned by Chinese as Chinese food is the main focus despite most people coming here for the sushi. The Chinese food offered is fairly typical of most Chinese take out joints, but at Azorean prices for a sit down restaurant. I won’t comment on the Chinese food because we didn’t order it as we mainly wanted to get sushi, since Azores is known for its fresh seafood.

First off, we should have walked out as soon as we noticed there were rubber bands present on the ends of the chopsticks, since the assumption was that no one walking into this restaurant would know how to use chopsticks. Let’s just say that anyone who actually knows anything about Asian food should already be an expert at using chopsticks since Asians that serve authentic “Asian” food are not going to cater to people who have no idea how to eat with chopsticks. Just like they don’t offer chopsticks to Asian clientele in “Western” restaurants.

We ordered two a la carte courses to gauge the place - one tuna tartare (not seared), and one salmon nigiri. We didn’t want salmon nigiri, we just had no choice because the only fish they had that day was tuna and salmon. Nothing else. No sea bream, which was the only other non-shrimp option. Salmon isn’t even an Azorean product. The salmon was very fresh and sliced very thin (it’s an all you can eat place so they are gonna skimp - but you would think they would make it a bit thicker for a la carte orders). There was not a trace of wasabi under the fish, as is customary. So we asked for wasabi and ginger which was given to us promptly. They seemed surprised that we were asking for it, again, not a good sign. The tuna tartare was alright presentation-wise but the tuna had gone a bit off a bit and there was a distinct fishy taste that should not be present in super fresh raw fish. We stopped ordering and finished our beers.

They were somewhat shocked when we asked for the check. I felt kind of bad, but I wasn’t going to order any more food from this place. We went down the street to a fusion cuisine restaurant and had a much better experience eating “fusion” food that was not trying to be “Western” nor “Asian.”

The service was top notch. It was just that the food that was not genuine nor particularly good. My expectations were low to begin with, but I was still disappointed because the reviews were completely discordant with my already dampened...

This was, without a doubt, the worst restaurant experience we’ve ever had. We were a large group, but even with separate tables, there was zero coordination between the waitstaff, leading to a complete disaster.

We waited over two hours for our food. After an hour and a half, we were told that they lost the order. Moments later, another staff member said the order was canceled because they thought we didn’t want the food anymore (we did not get any yet). It was clear that no one communicated with each other or the kitchen.

When some food finally arrived, it was still frozen. The dim sum was warm on the outside but had frozen shrimp inside. The salmon sashimi was partially frozen, with bits of ice still in it. When we expressed our dissatisfaction, staff either ignored us and did not even apologies.

To make matters worse, the sushi we eventually received wasn’t even what we ordered. Instead of fresh tuna sushi, we were served canned tuna – something not even on the menu – and it looked awful. It felt disrespectful to be served such poor-quality food.

When we asked for compensation(we had to ask because they were not going to give any), the staff initially refused but eventually offered a meager 5% discount. However, after requesting the official complaints book (“livro de reclamações”), they revoked the discount entirely.

The situation escalated when the owner accused us of not paying, even though we had just paid, we just wanted to leave already. They became aggressive, claiming they had cameras, and we had to show the receipts that of course he did not give us. We proved our payments through bank transaction records and he could not say anything.It was a humiliating. I wanted to call the police at this point.

The service was terrible, the food was awful, and the staff and management were unprofessional and hostile. Communication was nearly impossible, with staff struggling in both Portuguese and English. Nothing went right. I would strongly advise everyone to avoid...

For me personally, this is one of the worst sushi restaurants I have ever been to in my life.

There are symbols at the beginning of the menu (for example, a green symbol for vegetarian food, etc.). However, these are only listed at the beginning and do not appear at all on the menu.

The sushi was not served with bowls for the soy sauce, or with ginger, wasabi or chopsticks. They were available on request.

Unfortunately, there were no important essentials such as miso soup. The sushi was not of good quality, the rice was too soft, had no acidity at all as if it wasn't cooked with rice vinegar and was very disappointing overall.

We waited a total of over 3 hours for two orders. Also pointed out that we had been waiting a very long time. When the order came, there was no apology. We had the feeling that we had been forgotten, which made us feel uncomfortable. As a customer, you don't feel valued there.

The atmosphere is like a canteen, it's designed for masses. The more customers the better. It's very loud there. The price of just under €20 for the evening buffet is not appropriate for the service, the ambience and the quality of the sushi.

I can't understand the Google rating . It's almost as if they weren't real, because I can't explain how so many people could have liked this place. Anyone who has ever eaten sushi there, will be...