News Cafe Rosebank — Restaurant in Gauteng

To whom it may concern,

I am writing to formally express my complete dissatisfaction with the appalling service I received at News Café Rosebank on December 30, 2024. The experience was nothing short of disgraceful and demonstrated a blatant disregard for customer care.

From the moment we arrived, we were subjected to shockingly poor service. We waited an unacceptable 90 minutes before a waiter even acknowledged our presence, which is entirely inexcusable for any establishment claiming to provide quality service. When the waiter finally arrived, we were served drinks that we did not order, yet we were still forced to pay for them.

When we questioned this with the waiter and escalated the matter to the manager, Robert, the response was both dismissive and outright unprofessional. Rather than addressing our concerns, Robert had the audacity to say, “You won’t accuse my staff of bad hospitality,” instead of taking accountability for the mistakes made. This level of arrogance and lack of professionalism is unacceptable for anyone in a managerial role.

The poor treatment did not end there. The waiter displayed a noticeable attitude when questioned about the incorrect drinks, making an already frustrating situation worse. To add insult to injury, some of the other staff were seen laughing at us when we politely asked for assistance. This behavior was not only disrespectful but entirely unbefitting of any customer-facing role.

To compound the issue further, we waited an additional 30 minutes for the bill after repeatedly requesting it. Such delays and disregard for customers’ time are appalling and completely unacceptable.

This experience was a complete failure on every level—poor service, unprofessional staff, and an unwillingness to take responsibility for errors. I expect immediate action to be taken to address the glaring issues with your management and staff. Your establishment has lost my trust, and I will not be returning unless drastic improvements are...

Hi there, on the 30th of April I was rushing for my flight. I had a food parcel in my hand that was leaking from a vegan cafe inside the zone. I had just had a allergy attack and was towing around my suitcase and two bags with me and so The News Cafe was the closest to me while waiting for my Uber. I asked them very politely if they could give me a take away container or paper bag or packet that I could put the good parcel in so I could give it to someone. Of course I would have paid. The waitress, another waiter, and what I think was the manager were all standing there and apparently first they said they're not allowed to sell take away containers. Then that they don't have any. And they were EXTREMELY, ABSOLUTELY RUDE AND UNPLEASANT. I even offered to buy something from the cafe, I just didn't 2ant to give the food away to someone in the packaging it was in - it was fresh food, untouched and could've provided a meal to someone who hasn't eaten in a while. But with the HORRIBLE SERVICE I RECEIVED AT THE NEWS CAFE ROSEBANK by these three staff, I just ended up throwing the food away. So upsetting. Also don't think I'll be going to any branch after such an...

Got a nice vibe, great cocktails, not very good service though. arrived, was seated with my friend, after ordering drinks, was asked by waitress to move to make way for a larger group, did not mind, so we moved and got a different waiter, because of the table change, waiter takes long to get order, mishears my friends order, brings mussels, when she ordered hake, argues with her about it, saying it's what she ordered, brings my starter, but not my main, friend gets her food, I continue to wait, friend finishes her food, I ask where's my food, I'm told I didn't order, order 4 ciders, waiter brings 2,when I ask why he only brought 2,he argues with me that I ordered only 2, after all these mistakes, he didn't even apologize, only argued. I complained to the waitress that 1st took our order n asked her to call the manager, she tried to cover for him, finally got the manager, he just said he will check for my order, brought the food after all that time, n I still didn't get an apology n still paid the full bill for terrible service, definitely...