Yellow Wood Spur — Restaurant in George

This was one of the worst experience I have ever received from a spur. The only reason they still open for business is because of the location. The chips was old and tasted like cartbord boxes, she cheddar melt sauce was so skimpy it dit not even cover the patty of my child's burger, I ordered a side portion of vegetables on the side , that did not come. Worst experience, they did not even ask for my spur cartfor points when I payed the bill. I then complaint to the manager on duty to give him my feedback so that they can be aware of all the problems we experienced. I wrote down all of the details in a book whereby they Sayed that the owner of the franchise or the area manager will get back to me, but it still has not happened. We were down here on holiday and my daughter wanted to go to the spur for her birthday. But what a let down. What I also can't understand, there is 2 restaurants next to each other but there is 1 x male toilet to share with 2 X restaurant's. Just 1 x toilet. It's un heard off. Just a update, after I have posted this review the spur branch phoned me and apologised. Then they offered me a voucher to make up for the bad service and food that I got. They gave me a R300 voucher for a R1000 spent with them. They also Sayed they are going to send the waitress for more training, but she was just 1/3 of the problem, the kitchen staff was the other 2/3's of the problem.....still not satisfied...

We went to this spur yesterday.

Took my family here after a beach day for late lunch. The waitress Aza was absolutely pathetic. No table manners, not friendly and definately someone to make sure does not serve you!!! Ordered a decadent milkshake and was like water when it got to the table. Then food was ordered. Oh gosh what a disappointment. Waitress told my inlaws they have to share a small bowl of sour cream between 2 meals that i paid for, hubby's fish was cold (not that anyone was cared) but then when we asked about utensils the waitress pointed to the other side of the table and says there it is. With my food i got a piece of some sort of bird bone and feathers in my chips. Immediately my appetite was gone. Operator also said waiter will go for training again but it seems like that is a usual thing as in another review the same was said. We got a voucher and still ended up paying for a R1000 meal.

I will never support this spur again! Rather drive to knysna where everyone is friendly and food is always great!!!

So spare yourself disappointment and go to...

Update after our not great review After my previous review, that wasn't great I was contacted by spur manager who apologized heard my issues and offered me a voucher and asked me to give the spur a chance to amend the bad experience I had At first, I was hesitant but agreed To be honest, we went back a few days later, and wow, what a change The service was BRILLIANT by Solly. The starter was wonderful, and the steak came out exactly like I asked for it and was at the level of any fine dining restaurant THANK FOR AMENNDING OUR EXPERIENCE

At first, we were seated and ignored Finally, we got a waiter and ordered Their beef patties have changed during covid, and since I don't order beef burgers anymore at this branch Our crumbled chicken burger was wonderful Rib burgers were slightly overcooked but still good The waffles were undercooked We waited a long time for the bill I normally enjoy spur, but for some reason, over the last few years, this branches level of food has dropped I'm not sure if we will...