The Baron - Umhlanga — Restaurant in KwaZulu-Natal

Sadly I took guests from Khazakstan, knowing that they'd enjoy the view. Our waiter Rest, was just not into serving us. My wife and I eat out at least twice a week at great restaurants, this was our first taking guests there. The starters where okay... nothing memorable, one of the dishes we ordered was out of stock, and Rest forgot to put in our order for Salad. Sadly Guest required that we clear up our own table and so I had to get up to gather empty plates and take it to the next table. My guests ordered drinks but had to top up ourselves as the 70 percent occupied restaurant required Guest to be out of sight often. The main course was delivered and the lamb chops was eaten by my guests out of politeness as they were burnt. The Tomahawk steak I had to personally take back to the kitchen because it was not cut as requested. There was a floor manager who scurried past our table early in the evening but didn't bother checking up on us.... and I observed another manager doing the rounds but only seemed to visit certain tables.... he walked past ours too without checking and I had to call him back. I mentioned to him that early in the evening I told Guest that he was not serving us well and he should up his game. Sadly, the manager did address Guest privately but then Guest responded with "over-service" to the point of irritation. The last straw was the failure of Guest to unsure that the mains were properly sliced as requested. After taking my steak back to the kitchen the "senior manager" intervened, half apologised and promised to bring my order to the table himself.... which he didn't do... Great view... I suppose corporate visitors keeps this establishment going.. Disappointed that even after Management was informed they didn't bother checking to see if things improved. Butcher Boys can certainly hold their heads up high.... especially the...

Had an amazing experience on father's day with my daughter and son in law , until my daughter was virtually extorted for a bigger tip by a very rude waiter. (Short bald guy, didn't get his name)He refused to swipe her card and questioned her about his service and the tip. She eventually gave him more than 10% just to avoid embarrassment. He took advantage of her and was really rude because she was alone. I was unfortunately in the Gent's. Had she informed me of what transpired, he would NOT have got a tip at all. I was only informed when I got home as my daughter didn't want to ruin my father's day. I suggest you look into this, as some people have a budget for entertainment more especially during these trying times. I would have rated The Baron as five star. Really disappointed.

22-06-2021 Received a call from Blake , the owner of The Baron, a really kind gentleman. Blake identified the waiter in question and addressed the issue with him internally, and apologised profusely for the mishap that transpired on Father's Day . I really do appreciate that Blake took the time to call me personally and inform me about the steps taken to address the issue and apologised for the mishap. It's people like these that give you hope & confidence in the unstable times we live in. Wish we had more like them. I will most definately be back to The Baron Umhlanga....a definite 5 star rating.🤞🏼👌🏼Thank...

This was my second visit to the restaurant. First time I was with a big group but this time I was alone . I was quickly escorted to my table . The food and the atmosphere were good but the service can definitely be way better specially for the price you are paying for the food . My waiter took the order quickly and even recommended me a wine but once my food came , I didn’t see him till the end of my meal . I wanted to order extra sauce and sides but I couldn’t find the server . Once he cleared my plate I was hoping to have some desert but he came again and said ‘ you done’ . I politely asked if it’s okay to see the desert menu . He got me the menu but again never returned . I eventually got up and walked to the cashier to pay my bill. I even wanted to ask if they sell their sauce which is present on the table since it was really nice but I just wanted to get out at this point . I wish the service was good because it put a dent on the whole experience.

I’m not sure if it was due to restaurant being too busy . There was someone else who came and said ‘all good’ but he seemed in a rush as well , like checking the list . If you really want to check on the customers , give them a minute to reply...