McDonald's Bloemfontein Drive-Thru — Restaurant in Westdene

One day, I decided to grab a quick bite at McDonald's in Bloemfontein through their drive-thru. Little did I know that it would turn out to be my worst experience at the fast-food chain.

As I approached the drive-thru, I noticed a long line of cars, which didn't bother me initially as it was a busy time. However, I soon realized that the staff at the drive-thru were extremely slow and inefficient. It took me about 15 minutes just to reach the order station, which was already frustrating considering it was supposed to be a quick option.

When I finally got to place my order, the employee seemed disinterested and unprofessional. He mumbled through the options and seemed annoyed by my questions. I placed my order, which consisted of a Big Mac meal and some nuggets. I was asked to wait for my turn to pay and collect my food.

The waiting period was excruciatingly long. I watched as cars behind me were served before me, despite arriving later at the drive-thru. It seemed like the staff didn't care about the order in which customers arrived. This added to my frustration as I could see my food sitting on the counter, ready to be handed over.

Finally, after what felt like an eternity, I reached the payment window. The employee took my money without any acknowledgment and barely said a word. I was handed my receipt without a smile or a thank you. It was clear that the staff lacked basic customer service skills.

Once I collected my food and checked it, I realized that they had messed up my order. Instead of a Big Mac, I received a McChicken sandwich. I decided to inform the staff about the mistake and asked for my correct order. However, they seemed annoyed and unapologetic, as if I was inconveniencing them.

At this point, I was extremely frustrated and disappointed with the entire experience. The lack of efficiency, poor customer service, and a wrong order made it the worst McDonald's experience I had ever encountered.

From that day onwards, I decided to steer clear of McDonald's Bloemfontein Drive-Thru, as it was clear that they did not value their customers or their...

I want to start by saying I usually come to this McDonald’s because it’s convenient and quick. However, my experience today has been extremely disappointing.

I arrived at McDonald’s at 10:10 AM on 26/12 and was informed they don’t open until 10:30 AM. While that’s understandable, this information wasn’t displayed anywhere, so how was I supposed to know? I waited until 10:30 AM, but then I was told the they were operating as drive-thru only.

I prefer to go into the McDonalds and order using the self-service machines because orders through people end up incorrect. I went through the drive-thru and placed my order, only to be told the soda machine wasn’t working, so I couldn’t get a soda. I then asked for a Grimace Shake, but they said it wasn’t available.

This isn’t the first time this has happened. I visited last week to try the Grimace Shake, and it was unavailable then as well. Advertising items that are not in stock feels like false advertising, especially when they’re prominently displayed on the menu boards.

I’ve had similar experiences in the past—like when the chicken tenders were launched a few years ago. I went to try them, but they weren’t available either. It’s frustrating that promotional items are advertised but never seem to be in stock.

The cherry on top is, I ordered 2 quarter pounders with no garnish, and guess what, there were gherkins on...

The most convenient place to come to for so many reasons.I come here when the budget is low mostly,well Mc Donalds is of cause famous for its affordable meals. If I have that last R50 stashed and I feel like a nice take out this is my go to place and not at once have they ever disappointed me.I get a meal for below R50 and an extra perk of their very fast operating wi-fi for as long as I want to sit there for.The staff are very friendly and do their job very well I won't lie. There is a lady that I adore so much, so what she does is she goes around the tables whilst people are either waiting for their food or eating and ask "are you enjoying your meal" if you still haven't gotten your meal yet she would take her time to go check how far they are in kitchen. I like that so much about them and I guess that is one of the things that keeps me going...