Bar Lobo — Restaurant in Barcelona

Some regular older staff are always welcoming. Accommodating and rendering a good service with a smile. Unfortunately, some new staff are poorly trained. Rude and disrespectful. Had a new guy answering me disrespectfully on bad terms when I asked if they would still serve bikinis (a ham and cheese sandwich) at the time I arrived (7 PMish) as I'm a regular client and had the impression it was only in the morning. He said confusingly but immediately arrogantly (as if asking for a ham and cheese sandwich was too low level for such a cafe), as I couldn't initially understand, that "only in the cafe by the side" (hay en el cafe al lado; instead of suggesting something else from his own cafe!) but, there's no cafe by the side in the direction he was pointing at, that's a hotel and also the door to get in the Bar Lobo itself as I used to live just around the corner. So he transforms my valid question of "qué cafe al lado?" (But what cafe here by the side?) into "que me estas hablando cagada" (translate yourself what it means) and immediately escalated for no reason as if he was in a market yelling, in front of all his clients on the terrace, to which I was left gobsmacked with his unprofessionalism. Sorry, but what kind of unprofessional behavior is this? Rude, disrespectful, and ignorant. Fire this disrespectful individual immediately! He has no basic education or client-centric skills to be in such a role dealing with clients. He thinks he's talking from balcony to balcony with a neighbor in his hood. I also didn't like the dismissive way the manager disregarded my complaints, as if he was broking a disagreement between not a client and a provider of a service but between two staff members. He allowed the staff to continue to nag me inside the bar in front of everyone, talking as if he were in the market selling groceries, yelling, and even touching me and he should have told him to withdraw immediately. Unfortunately, it's the second time in two weeks that recently embedded staff answered in bad manners to legitimate, politely asked questions, which is unfortunate. I'm not going after a day of work to a place to relax to be mistreated and spend my money in the process. Very poor training and...

DISGUSTING treatment. I live in Barcelona and eat all over the city. What I experienced today was possibly the worst service I’ve ever seen.

On the 29th of April family came to visit me and I decided to go here. I’ve ate here maybe 5 times in the past with other locals and the service has been fine, but this time it was absolutely horrid.

To start, the waitress sat us down. Told her it was a table for 4.

We sit down, take out time to order, decide on just some drinks and a couple of tapas.

The waitress abruptly tells us “ITS LUCH TIIME YOU MUST ORDER A MEAL”. So I apologise and say we’re not so hungry, then she huffs and walks off. So we think that we’re not going to be served, my family we’re mortified by the attitude, are about to leave, (my dad actually walked off) - she then turns around and huffs again and laughs to herself, tells us to then sit down and that it’s suddenly ok.

The funny part about this too, is that there were PLENTY of other people just with drinks. One man, just with a water, but is it’s a problem? Why, because my family are guiris?

Tapas comes, drinks come, fine.

We then think it’s better to drink and eat quick and pay, just so we’re not hogging the place for lunchtime eaters. We’re in and out in less than 20 minutes.

As we go to pay, the waiter (male this time) comes and DELIBERATELY starts imitating my families accent in a condescending, disgusting way. It honestly made me feel sick. Absolutely unprofessional. Some would argue racist.

Summary- Been here probably 5 times in the past, constantly recommended friends who live here as well, will never ever come...

Some regular older staff are always welcoming. Accommodating and render a good service with a smile. Unfortunately some new staff are poorly trained. Rude and disrespectful. Just had a new guy answering me in bad terms when I asked if they would still serve bikinis (a ham and cheese sandwich) at the time I arrived (7 pmish) as I'm a regular client and had the impression it was only in the morning. He said in a confusing way, as I couldn't initially understand, that only in the cafe by the side (hay en el cafe al lado; instead of suggesting something else from his own cafe!) but there's no cafe by the side in the direction he was pointing at as I used to live just around the corner. So he transforms my valid question of "que cafe al lado?" (But what cafe here by the side?) into "que me estas hablando cagada" and immediately escalated for no reason to which I was left gobsmacked with his unprofessionalism. Sorry but what kind of unprofessional behavior is this? Fire this disrespectful individual. He has no client centric skills to be in such role. I also didn't like the dismissive way the manager disregarded my complaints as if he was broking a disagreement between, not a client and a provider of a service, but between two staff members. He allowed the staff to continue to nag me and even touch me and should have told him to withdraw immediately. Unfortunately it's the second time in two weeks recently embedded staff answered in bad manners to legitimate politely asked questions which is unfortunate. I'm not going after a day of work to a place to relax to be mistreated. Very poor training and...