Genko Restaurante — Restaurant in Madrid

What a disappointment. Poor waiters service, without English and poor Spanish . Low good food options in the buffet. Bad air, old decoration…. What a pity, this place was good before. You can see how there is no investment in make the place shine again. More details now:

There wasn’t a waiter in the restaurant who speaks English

Our waiter , Sid, did not only don’t speak English , his Spanish was poor. I am Spanish and we have a lot of misunderstanding with the orders. He brought to the table some dishes which we did not ask and some of the dishes that we asked never arrived.

They do not give you a jar of water . Just glass of water when you ask for it, and it’s warm. Very bad . A trick to spend a lot of money in drinks which are not included

The air was bad and warm . They have an AC machine in the middle of the restaurant .

The recommendations of food from Sid were awful. Just oily food to make you fool.

You can’t see how they make the food. The kitchen is hidden behind a curtain, which suggest that the conditions are not the best

The tables are old and ugly, plus the restaurant decoration is old. The dragon is missing a leg and the ceiling of “plants “ are grey instead of green.

The toilets had broken pieces, it’s old, not...

The food is sub-standard. We ordered the xiao long bao. I don’t know what I was eating but only tried to swallow it instead of spitting out though it’s so inedible! The spicy tuna roll was so strange. It’s coated with puffy rice! The scallops had no taste at all and over-cooked. The meat ball yakitori was served cold. The Phad Thai noodle was swimming in the sauce. The most edible one is the cauliflower yakitori and the salmon nigiri. We ordered a bottle of wine and didn’t come for a long time. As the food was so bad, we cancelled the wine. How can all the media including EL Mundo recommended this restaurant. We left without eating enough but we preferred to save our stomach from working on the bad food! If you want this kind of “All you can eat” fusion restaurant, you may do better going to one of those opened by the achínese people! (Never have tried though) At least they know how to stir fry the noodle! It came to...

We ate here when they first opened and recently received an email with a discount acknowledging the food and service may not have been up to their standards on our first visit. We liked the food on our first visit but the service was sloppy so we decided to go back.

When we booked (2 weeks ago) the price advertised was 31.95 and when we got there it was 33.50. As well as higher prices the food quality has gone downhill, the Pad Thai was greasy and salty, we left a lot of the meat in some dishes as it didn’t seem to be good quality or maybe it just wasn’t cooked well. The service has improved a little but we still saw our dish get delivered to our neighbours table, they ate some, then staff removed it from their table to the serving station before replating and giving it to us.

Value for money? For the volume yes, for quality not really. Would I go back? No High point? The dumplings Low point? The nigiri rice is a...