Museo del Jamón — Restaurant in Madrid

Tips for first-time tourists: There are no english menus nor any english speaking servers or deli workers. at least the ones we asked. We just knew the very basics and had google translate so we were fine but be prepared.

The main floor is a bar and deli counter service for quick bites and purchases. They DO have sit down with menus on the 2nd and (for parties of 5+) 3rd floors! You have to direct yourself there as there's not really anyone at the front to guide you.

We ordered fountain sized (see photo) hams which tasted awesome (duroc was my favorite), the gambas al ajillo, and the tbone steak. All of it was so good!

Our server was pretty grumpy and rude though, which felt unwelcoming as we were scrambling with translation. He grumpily rushed us with ordering and explained that it was getting late (although it was only 11pm with their 1am closing time). We later saw him seat another table 20 minutes later without any rush in ordering so not sure what the deal was. Additionally, he kept clearing plates with some food left and as we were eating from them lol. For one of the times, he took my plate as I was still holding my food in my hand ?? I was too amusedly shocked to be mad.

Other than that server, it was yummy and such a unique atmosphere. We got some packaged jamon afterwards...

I chose not the cheapest jamon to buy (76€ kg), the seller couldn't speak English and was annoined with me buying so little (100g). When I refused to buy more (I couldn't even if I wanted, because I don't speak Spanish and his English-speaking colleague went away), he cut me the worst parts of the jamon with much fat, he cut them thick and carelessly. I saw his colleague before cutting away these fat pieces from the same leg for Spanich-speaking customers. When I told him that I want normal meat, he was very rude and practically laughed at me. I paid, but I was very upset, then I opened the package and understood that I have to throw away the half. I buy jamon on a regular basis and I know, how it has to be. So I went back and asked the English-speaking colleague if this is normal. I had to cry, because this service is the opposite of friendly. He took my meat away and he apparently told the first one to give me money back and the first one threw them to me very rude. So the conclusion: if you are a tourist, don't expect a good service and you will be foolished and pay for bad quality. Yes, I got my money back, but the...

Una racion de calamares y dos aguas 19,20 vergonzoso caro no lo siguiente La cocacola a últimos de agosto ha 40 grados caliente es vergonzoso!el trato al cliente tambien es vergonzoso como podeis negar que te sientes en una mesa si vas a pedir un gazpacho esto es ridiculo y una falta de respeto al cliente!!!!El arroz que poneis llamandolo paella esta malisimo es arroz con cosas y muy mal echo no le podeis llamar paella a eso por dios con lo poco que cuesta hacer un arroz con pollo y marisco y hacerlo bien!!! Ademas me parece vergonzoso que estando comiendo 4 personas menu ospidamos un bocaillo de jamon de bellota y no lo sirvais en la mesa pidiendo 4 menus es vergonzos !encima ya lo cobrais pero bien que pena de extranjeros que tenga que comer eso pensando que aqui se come asi de mal!!!! esmeraros un poquito mas que pena de turistas que no puedan comer una paella minimamente en condiciones que pena!!!!! !! El jamón es muy mejorable el que teneis en general desde el serrano hasta el de bellota !!!!!!!!! Por cierto he visto a un camarero retirar un pan que ha sobrado en una mesa y echarlo a la caja donde sacan el pan y ponerlo en otra mesa y no tirarlo me parece vergonzoso por cuantas manos pasa el pan si no lo veo no lo creo y encima cobrado a otro cliente muy mal y muy poco higiénico lo que e visto hoy en el salon de abajo me parece fatal!!!!!!!! Aparte de cobrarlo aparte lo reciclan que verguenza de verdad que poca limpieza por esto os quito las 5 estrellas!!!!!!! Hoy no estaba tan bueno el gazpacho como otras veces estaba muy salado fuerte de vinagre y de ajo tomar nota por favor!!!!! No estropeis una cosa que normalmente haceis bien por favor!!!!!!Y no estaria de mas que pusierais un aperitivo antes de traer la comida a la de mesa con la bebida que no teneis ni un detalle!!!!!! No lo haceis nunca poner una tapa de chorizo o algo mientras sale la comida un detalle que ya lo pagamos cuando comemos de carta porcierto atienden mejor en el salon de arriba del todo y soy asiduo de años en este local Buenisimo el gazpacho exquisito y majisimo el camarero ronald super atento esta en el salon de arriba sitio muy recomendable mucha calidad en sus productos jamon de bellota y ibericos de lujo de lo mejorcito los calamares riquisimos las croquetas tambien el flan buenisimo casero merece mucho la pena este sitio lo recomiendo a todo el mundo para ir a comer o de tapas atomar algo tienen un choricito Picante riquísimo y por supuesto un trato inmejorable trabajan con mucha rapidez muy atentos alas mesas es un gusto comer en este sitio muy muy recomendable el camarero ronald que es estupenda persona los demas camareros son pesimos en la atencion al cliente deberíais de cuidarla mas y la atencion al publico hay lo dejo pensarlo y por cierto teneis muy altos...