Tales Banus Restaurante Italiano — Restaurant in Marbella

I was here last year, two times, the food and service was excellent then.. I would have given this place a 5 star back then. Today however, we got our Saturday evening ruined by the poorly trained staff.. they did a lot of mistakes, not offering us side dishes at all to a steak meal which consists of (guess what) only the steak, the food got cold while waiting for the newly ordered side dish (supposedly only 5 minutes away, but it took closer to 15.. I took the time).. the steak got reheated in an attempt to make us happy, but now the potatoes are cold 🙄only lame excuses and smiles were offered during the whole ordeal and at no time did the fraise "the customer is always right" enter my mind.. sadly also, not in the hostesses mind.. to be fair, we were offered a free bottle of wine for the next time we would visit at the time we paid the bill (had to physically walk over to them to achieve that.. as they left us at the table), but frankly we could not wait to leave.. so after paying the full bill (83 euros, for a bottle of wine, a beer, cold side dishes, and reheated steaks which weren't that good.. all while admitting to making mistakes.. totally not worth it!!) we left the place, with the complementary wine ticket (worth about 40-50 Euro) still on the table.. I truly hope they got the message!! The whole matter could (and should) have been resolved immediately by giving us a new steak, offering us all the side dishes we could desire (which we would have gladly paid for), and served the whole meal as one complete dish, and we would have been happy about that.. not coming back ever is a term I rarely use, but...

Ok, having visited Italy tons of times before i am quite familiar with places like this. Just relying on Italian background, and serving children sized portions.

Typical tourist trap. Advertizing inexpensive meal in front of the place, and then when you sit down surprises just keep coming. They charge and arm and a leg for every thing you order additionally, and the portions are a joke. Miniature in size, just look at the pictures.

I got the impression the waiter was embarrassed to even serve them.

Even though there were only three tables we still waited 40 minutes for the starter.

The view and surroundings are terrible. Passing cars make noise, and spred dust all over the place. Terrible thing to see in the midday sun, trying to have a lunch.

The place doesn't have the drink card, besides very limited vine and spirit part in food menu which makes you freeze at the very sight of the prices.

The traces of food we got served as a meal tasted good though, but after we finished the meal we went further and had another lunch....

Unfortunately I got sick the night after having dinner there. It took me two days to recover. Luckily my kids didn’t eat anything which involved meat. I wish the cook had told me that he cannot recommend the entrecôte as he should have known that its is not good. The music is great though.

.. my answer to your inappropriate response: inappropriate, because your food caused serious health issues. Only a deep apology would have been the right thing...