Restaurant La Tagliatella | Porto Pi | — Restaurant in Palma

I decided to take my daughter with her boyfriend for her 27th Birthday on 10th January for lunch. We were the first people in the restaurant, yet we did not receive our food for nearly an hour!! When I tried to speak to the Manager, she literally walked away from me in the restaurant and I almost had to cut her off to speak to her. I politely explained my disappointment and that I lived on the island as the other diners were Spanish and we were not. In fact I mentioned to our server politely that I hope that our food delay was not because we were not Spanish/Mallorcian? When the food eventually arrived, the pizza base was way to thin and the tiny amount of crust broke apart. My arabiata’ pasta was hard,NOT aldente and was inedible. Also my daughter was brought the wrong drink twice. Furthermore, for a supposed decent restaurant they did not offer shaved parmesan cheese, just a pot of the tasteless stuff in a shaker. At no point did the manager come over to the table to check of everything was ok and at NO point offered an apology.

In summary, this was a VERY DISAPPOINTING experience and I will never go to the restaurant again and the worst part was the absolute lack of leadership and customer service from the Manager, whose name I asked for but she...

I went here on a Monday afternoon with 4 people including myself. The location is easy to get to but needs assistance for wheelchair accessibility as it's located up a set of stairs. The interior is lovely with outdoor dining options avaliable, there's a red and black theme for the most part. The staff and service in general was great but they were sometimes struggling with English. I would recommend to go for a pasta option instead of pizza as most come without tomato sauce and it may dissapoint some of you. There are English and Spanish menus also. I had the cannelloni which were very nice but felt a small bit lacking without the tomato sauce. My friend had some tortellini which was the definition of delicious. The pizza there has a very thin base but is enjoyable in its own way. Still felt like it was missing the tomato sauce unfortunately. The drinks came out in very nice glasses and we enjoyed ourselves a lot. The time for the food to come was good unlike some reviews here.

Overall a very enjoyable experience with great food, staff,...

Una experiencia vergonzosa el viernes 21/03! El que parecía ser el maitre o encargado tiene el ego tan grande que se le olvida que trabaja en un servicio de atención al público y que su chulería no puede estar por encima de la razón.

Llegamos a última hora del servicio, preguntamos educadamente si todavía podíamos cenar (no exigimos ni suplicamos nada) y nos dice el camarero (muy amable) que sí pero que pidamos rápido. Así que pedimos y a partir de aquí empieza el show. Simplemente, para servir así, prefiero que me digas que NO. Una boloñesa que daba VERGÜENZA, la pasta estaba blanca y toda la salsa abajo hecha agua literalmente. Un par de platos que pedimos “ya no están disponibles”, y para colmo, el drama de la provoletta.

Nos traen una provoletta con verduras asadas, ojo, SIN verduras. Sólo un cazo con un trozo de queso tibio😂 le preguntamos por las verduras y el camarero no sabe ni lo que le estamos diciendo (o le han dicho que se haga el longui). Sale el maitre y su ego, y nos dice que es que justo las verduras que le quedan no me las puede poner en ese plato por motivos X, y le digo “Y entonces qué hacemos?” A lo que su respuesta es “Nada, no te preocupes, quédate el plato y lo invitamos nosotros”. A lo que yo respondo “Vale, pues te pido unos panes de la casa y así al menos tengo algo que mojar en el queso”. Finalmente nos comemos la provoletta HELADA porque el pan obviamente tarda en hornearse y la gestión fue lenta además. Ego-man pretendía que nos comiéramos un trozo de queso con tenedor.

La cena transcurre con normalidad, y cuando pedimos la cuenta, SORPRESA! Nos ha cobrado la provoletta! Le indico el error, ya que había dicho que corría a cuenta de la casa, y me dice que “Bueno es que al final te la has comido” “Ya, esa es la idea si me regalas un plato y te pido un pan que te voy a pagar para poder digerirlo”. Me dice que me regala el pan y (atención) que “el pan que me regala es más caro que las verduras que no me ha puesto” Jajajajajaajajajjaaja una risa tras otra este chico. No te corresponde hacer una valoración de lo que cuesta cada cosa y descontarme lo que a ti te parece. Te corresponde, primero, cumplir con tu carta (es decir, servir los platos como se ofrecen o no ofrecerlos) y segundo, cumplir con tu palabra si ha habido un error por vuestra parte y asumir ese error en beneficio del cliente, no en el vuestro.

Su actitud fue absolutamente vergonzosa, al salir ni nos contestó cuando nos despedimos, se puso altivo y desagradable “Me enfado y no respiro”. Cualquiera diría que va a heredar la empresa este chico intentando ahorrarse 9 euros en una cuenta de 100€ por un fallo suyo. Un bochorno total....