It took me a sleepless night tonight to decide how I would write this review and think about what went wrong with our visit to this restaurant. I came here based on reviews and being able to book easily online. We had 3 close friends from the USA visiting us while we were staying in Valencia (we are from Switzerland) for the week! We arrived on time to the restaurant at 19:15. We were greeted by a beautiful friendly hostess then waited 10 minutes to be seated when there were 5 empty tables set in front of us. We were seated and told we would only be able to have the table until 21:15( 2 hours a thing that was started during covid that wasn’t a standard practice in restaurants here in Europe) we ordered our very simple drinks, 2 vodkas on the rocks, a bottle of still water and a bottle of white wine. This took 25-30 minutes to come to our table( we were seated opposite the bar) these came 1 item at a time. As the phone service wasn’t great in the restaurant, no one could download the menu & I finally went outside to get better service to download the menu( it was in English) For my older friends visiting here(as it seems all menus are like this now), it is very frustrating. Restaurants need to have some paper menus for their older guests as it’s also very hard to read on a small screen) My guests were very angry at this point and my nerves were boiling trying to settle them as service in the USA is not to this standard. We ordered 4 starters & a salad and 2 x paella’s (1 seafood & 1 traditional) When the food arrived, a starter at a time we were very pleased. After having 3 different paella’s in 3 different restaurants this one was superior in taste and cooked perfectly! If I was rating on food alone this restaurant is 5+ stars! After carefully thinking what the problem was it was either an incompetent bartender or an understaffed bar. at 21:05 the waiters started removing our paella’s and clearing the table while one of us was still eating, I of course halted them. At 21:10 the beautiful smiling hostess arrived at our table to ask if we wanted dessert because “remember you have to leave at 21:15” I told her 45 minutes of our 2 hours was stolen from us so it really wasn’t fair that you push us out and thankfully for them we decided we didn’t want dessert. Will we come back to this restaurant??, absolutely based only on a wonderful food experience prepared by a kitchen staff who knows what they are doing. The manager of the wait staff is not doing a great service to their employees. We hope this can he remedied so others don’t have to experience what we did.