Ramen Shifu - Ramon y Cajal — Restaurant in Valencia

I recently ordered from Ramen Shifu via Glovo, and while the experience had its ups and downs, I appreciate the effort they took to rectify the situation. I initially placed an order for beef ramen and Katsu, but unfortunately, the delivery only included the beef ramen. Upon realizing the mistake, I contacted the restaurant directly.

At first, there was some confusion on their end—they thought the correct order had been sent out. After a bit of back-and-forth, where I insisted it was their responsibility to address the missing item, they agreed to handle the issue themselves. I appreciate their willingness to correct the mistake, though it did take a bit of persistence on my part.

To their credit, once they acknowledged the error, they were quick to make it right. They apologized and arranged for the missing Katsu to be delivered to my flat, which was about 10 minutes away. Diego, the staff member who assisted me, personally delivered the missing item with a colleague on a scooter. This level of service showed a genuine commitment to customer satisfaction, which I truly appreciated.

The food itself was enjoyable, with the beef ramen meeting my expectations in terms of flavor and quality, but the Katsu could have been better. However, the issue did delay our meal by over an hour, which was a bit frustrating, especially when you're looking forward to dinner with family.

As a gesture of goodwill, they also included a free dessert with the corrected order, which was a nice touch. I want to thank the staff, especially Diego, for their efforts to rectify the situation. Despite the initial hiccup, they showed professionalism in making sure we were ultimately satisfied.

While I hope no one else experiences a similar delay, I would still recommend Ramen Shifu for their tasty food and the care they took to resolve the issue. With a bit more attention to detail in their delivery process, they could easily avoid such problems...

Llevo viniendo a este local desde que lo abrieron, ya que antes solía ir al de Gran Vía. Siempre me ha gustado la ambientación y el trato recibido aquí.

Suelo pedir mis entrantes favoritos, como el karaage, las old gyozas y el takoyaki, los cuales considero bastante buenos. Sin embargo, mis dos últimas visitas han sido algo decepcionantes debido al ramen que nos sirvieron a mi pareja y a mí.

Siempre pedimos miso ramen y fried chicken ramen, y hasta hace poco ambos tenían un buen sabor, con un caldo equilibrado y agradable. Sin embargo, en mi penúltima visita noté que el ramen tenía una cantidad excesiva de aceite, lo cual afectaba la experiencia al comerlo. En ese momento, pensé que podía tratarse de un error puntual, ya que un fallo lo tiene cualquiera. No obstante, en mi última visita volvió a ocurrir exactamente lo mismo. Esta repetición me hace plantearme si han cambiado algo en la elaboración del ramen, ya que la cantidad de aceite es tan alta que no solo altera el sabor y la textura del caldo, sino que también puede resultar pesada para la digestión. Se podía notar una capa de aceite separada del caldo, de aproximadamente medio centímetro, lo que no es habitual en este plato.

Por otro lado, el local sigue manteniendo un ambiente agradable y una distribución cómoda de mesas. En cuanto al servicio, hubo una camarera muy atenta que se encargaba del pase entre la cocina y la sala sin descanso. En cambio, noté que las dos camareras en la barra tenían una actitud más relajada, lo que hacía recaer más trabajo en la compañera del pase. En algunos momentos, tuvimos que solicitarles que tomaran nuestra orden o retiraran los platos, mientras que la camarera del pase, a pesar de su carga de trabajo, estaba más pendiente del entorno y los clientes.

El precio rondó los 40 €, lo cual me parece razonable. Sin embargo, tras estas últimas experiencias, me hace dudar si quiero repetir, especialmente por la cantidad de aceite en el ramen. Ojalá puedan mejorar este aspecto, ya que el local tiene...

i was the only one in the restaurant. i ordered the curry katsudon and the curry sauce was cold. i dont understand how that happened. it must be old. they put the entire bowl of food in the microwave to reheat it. also, ive never had katsudon with peas and other random vegetables in it. not authentic at all. the taste wasnt completely horrible. but that was a very bad first impression. i heard them using the microwave to heat the orders of new customers too...clearly the food isn't fresh and the quality is poor. i only had a few bites and i...