Gardenia Coffeeshop — Restaurant in Colombo

I used to enjoy coming here, but the service and quality have significantly declined. In December, they introduced a limited late-night snack menu, which wasn’t good at all, and then brought back the regular menu in January.

Yesterday, I visited and ordered a honey-roasted pumpkin quinoa salad and a wild mushroom cappuccino. After about 5-10 minutes, they served soup buns with butter, which was fine. However, 20 minutes later, they brought out two soups instead of one soup and a salad as we had ordered. The server insisted we had ordered two soups, even though it was clearly their mistake as they even took notes on the order. We reluctantly accepted the soups and placed another order for a tuna salad.

After another 20 minutes, what arrived was disappointing: a bowl of boiled fish, egg, beans, tomatoes, and onions, served without any dressing, salt, or pepper. To add to the frustration, when I requested coffee, they claimed they might not have cups and needed to check. They never followed up.

The restaurant only had two customers at the time, so the delays and errors were unacceptable. While some food items are available for takeaway, beverages are not. Their lamb burger is still decent and was once the best in town, but sadly, the overall experience has...

Following a friend's recommendation, we dined at the establishment, but were ultimately disappointed with the culinary offerings. The bolognese lacked authentic flavour and appeared to contain insufficient ingredients; similarly, the chicken fried rice received negative feedback. The green apple and passion fruit mocktails were excessively sweet, with the passion fruit drink bearing a stronger resemblance to a pineapple smoothie, lacking any discernible passion fruit taste. While the menu did not list it, the waiter offered ice cream with the brownies; however, only the brownies were served. In summary, the food quality was unsatisfactory. Despite this, the atmosphere was pleasant and uncrowded, and the staff were friendly, and efficient, and provided prompt service. Although a 20% discount was advertised for specific credit cards, this was not applied at checkout. Therefore, future visits remain uncertain, despite the...

I recently dined at Ramada Gardenia Coffeeshop and was thoroughly disappointed with my experience. we had to wait an extra 30 minutes for our reservation despite arriving on time. Once seated, it took another 20 minutes just to get water and menus. The service throughout the evening was incredibly slow and inattentive. When our food finally arrived, it was not worth the wait. My fruit salad was very undersized and had no flavor. The overall ambiance of the restaurant did not make up for the subpar food and service. We were deceived I won’t be returning and would not recommend it to any...