White Rabbit - Brunch & Co — Restaurant in Geneva

We live 30 minutes away from White Rabbit - Brunch & Co. and were happy to discover it was open on a Sunday. We decided to drive there, but unfortunately, the Google listing didn’t mention that reservations were required. Upon arrival, we noticed there were about 10 tables inside and a few outside. Three tables inside were available, and we were only two people.

I approached the brunette waitress and politely asked for a table for two inside since it was freezing outside at -2°C, feeling like -8°C. She informed me, rather curtly, that the inside seating was reserved. I explained that we’d be happy to wait and, if the reservations didn’t show up, we’d take one of the available tables inside. However, she kept insisting with an unprofessional attitude that the inside was strictly for reservations. Her colleague backed her up, making me feel as though I was intruding. I pointed out that the Google Maps listing didn’t mention reservations were required and that we’d only need 15 minutes to see if the reserved parties arrived. Yet they repeatedly told us, in an unaccommodating tone, that there was no chance of being seated inside and that the only option was to sit outside—despite three tables being free inside.

After driving 30 minutes, we reluctantly sat outside, hoping for at least decent service to make up for the experience. Unfortunately, the service was terrible. The table hadn’t been cleaned until we specifically asked. When our food arrived, there was no cutlery provided, which should be obvious for a meal. To make matters worse, as people left, five tables inside became empty, yet no one from the staff bothered to offer us a seat inside, despite the freezing weather.

The food was disappointing, likely because it got cold so quickly in the outdoor seating area. Overall, the experience was frustrating—poor service, lack of professionalism, and no consideration for customer comfort. We were looking forward to enjoying a nice meal, but sadly, it was far from what...

Dont get fooled by high ranking on Google, which I fell to.

The brunch is ok, nothing special and feels a bit overpriced for what it is. But the attitude of the waitress is horrible - I ordered a juice, with ingredients of carrot, orange and lime. It came out bitter and my son and I couldnt drink it. I asked to change, to what the waitress reply but its lime, it should be bitter... Well, no. it depends on what you do with the lime, if you squeeze lime drops as opposed to shave the lime skin to the juice, in wont be bitter, unless your lime is bad. She gave me an attitude and then went to change to another glass without lime, and asked me to pay extra :D I said no, I was complaining about your product and you agreed to change, and did not mention that I had to pay extra, so I wont. She gave me a bad attitude. If she wanted me to pay, she should have mentioned it before. Also, their sophisticated way of ordering on app and paying on the app, taking time to put your credit card number is horrible... then why do we need waitresses? I was a waitress myself so I know how it is. furthermore, the space is already so small,and the waitress kept making so much noise (not sure if intentionally) when wiping and putting away the clean cutlery in the drawer! so much noise right next to us, as if we came to a construction site to eat! The toilet is another nightmare, you need to have a complicated code to enter and go in!

Not recommended, overpriced for the food (which wasnt so much selection) and especially for the attitude! Wonder if they buy the reviews to...

I am puzzled by such disperse reviews related to quality of service. Looking at some lower ratings it seems like attitude of the staff comes as a common "complaint ", yet some other reviews highlight "great welcome" and "friendly team". Not sure where to search for welcome and friendliness here, perhaps it's buried somewhere very very deep. We didn't even get to try the food, as we simply walked away. Why? We were asking whether it would be possible to get a simple glass of prosecco instead of mixed drinks like mimosa - nothing outrageous in the request itself. To which the response was a rather dry "no". Fine, we asked if they would offer us a bottle instead and we'd have been fine to pay a price. Any situation can be managed with courtesy and respect, even if you do not wish to provide your customer customized products or services. That same waitress overhears our request and, in a rather rude manner, says no. I don't speak French, but even with no understanding of the language one can get a good feeling from a body language if the attitude is far from politeness. I don't expect the food industry to be customer-oriented at all times - it's an option to maintain your customers but not a requirement. But what I do expect as a client is communication that does not leave you feeling like trash on the street. Only sad about one thing: that avocado toast picture looked...