Restaurant «1910 · Gourmet by Hausers» Grindelwald — Restaurant in Grindelwald

Very unfortunate that I feel the need to leave this 1 star review due to the horrid experience we had at the end of the meal.

Upon settling the bill we were informed the credit card payment system crashed so we must pay in cash. We were first presented a bill that falsely charged us 6 tasting menus instead of 2, so we asked for it to be amended. Honest mistake that can be overlooked. Then we attempted paying with both our visa and Mastercards, which couldn’t go through because of the said system failure, which was fine. However we did not have enough cash as we were not informed of their issue beforehand, and dinner was around 400 Swiss francs. We asked if we could have an electronic payment link so we could settle it online right away. The waitress got visibly annoyed and frustrated, and took us to reception where they told us it could not be done, which was understandable. However it somehow became a standoff and we were treated like criminals after we explained we cannot withdraw Swiss francs from our bank accounts as we don’t have foreign exchange function. We already offered to let them take photocopies of our passports and full credit card details as well as our hotel info (also in Grindelwald), and to return the next day for payment once their system is fixed, and they could charge us or track us down anytime as they would have our credit card details.

However the waitress became very hostile and said it was not a problem with any other guest as they all had enough cash. She demanded to keep our passports and said she’d hunt us down in Korea if we do not pay up (unfortunately this was not an exaggeration but what she said word for word in a hostile manner). First of all we’re not Koreans. Regardless of what that statement meant in her terms, we were shocked by the aggression as we were very polite throughout the exchange up till then. Secondly we already offered to leave every detail possible so they could charge us any time.

We understand it was reasonable that they had to ensure customers do not get away with dodging the bill. However, the situation would’ve been handled much better had they told us before dinner so we could come to agreement on how to proceed, and the hostility was completely unnecessary as we already offered all info possible for them to charge us, and had we not checked the false bill, they would’ve expected us to settle it with 1200 Swiss francs in cash which is absurd. She finally gave in after another receptionist intervened. It was just an utter disappointment and ruined our mood for rest of the night which was supposedly a celebration of our anniversary.

We returned to our hotel Bergwelt and asked our receptionists right away if they had the same issue, to which they denied. Anyhow we returned to Hotel Belvedere the next morning to settle the payment once they fixed the issue. We explained the incident to the lady at reception and she was very kind and understanding throughout.

In all fairness, the food, ambience and kitchen team were lovely, so was the waiter who served us for most of the night. The menu was all vegetarian and reasonably priced, and the eggplant course was a highlight for us. The wine and non-alcoholic pairing were just alright and I’d suggest to skip. We would’ve given it 4-4.5 stars had it not been the nasty end.

Having been to a number of Michelin starred restaurants, I’d have to say this subpar service had never and would not occur in any other starred hotel restaurant, and an individual rude staff is more than enough to ruin the entire experience for guests. Service is one of the few things that sets great gastronomy restaurants and hotels apart from mediocre ones and it was a real shame...

It has been a while since I left a Google review, as I now have a food review page on Instagram but I absolutely had to make an exception for 1910 - Gourmet by Hausers. This place is simply OUTSTANDING!

Having had the pleasure of visiting some great fine dining and Michelin star establishments, this was by far one of the best I have ever visited.

What I love about this restaurant is that they have striped back the ‘classic’ ambience of a typical fine dining establishment and taken it back to its roots. That is what makes this place so unique. It’s a super cosy ambience and perfect for the story behind it.

We are guests staying at Hotel Belvedere and I was curious to try this restaurant but I knew it was likely to be booked up already. Thankfully, one of the reception staff managed to get us a table. The restaurant has only 6 tables so the service is literally on point. Our waitress was incredibly polite and attentive and talked us through every course.

We had the 6 course tasting menu - one vegetarian and one meat. We don’t eat beef so the chef did substitute one of the meat dishes for a veggie one with no issues. We had the meal with the small wine pairing and the beer pairing. I have never seen an option for a beer pairing before so that was lovely for my husband who doesn’t drink anything but beer! You can’t see the menu beforehand (unless you can and I missed it) but I loved the surprise element of not knowing what to expect and being blown away by each course. The food was simply delicious. Each and every course.

At the end of the meal, the chefs come out and greet the guests which gives a personal touch and you get to see the incredible talented chefs that have cooked the culinary delicacies. That is a great touch and one I haven’t seen before!

I could go on and on about this restaurant but when in Grindelwald, this is a restaurant that you have to visit. The hotel is also beautiful and the breakfast spread is one of the best I have seen in Switzerland. Hotel review for another time.

1910 - Gourmet by Hausers. 10 out of 10. STUNNING -...

I was given a voucher for my birthday and a friend and I had the 6 - course surprise menu. This was not just a dinner, it was an incredible experience! It started off when we were soaked by a pretty intense rain shower, which defeated our umbrellas. One of the staff, Killian helped us dry out and then we were seated. I loved the ambience and while some people feel it is pretty basic, I felt it fitted well with the origins and ethos of the restaurant. Killian was our expert guide through this culinary adventure. He explained each dish in such a clear and professional way, that we looked forward to the experience. To say the food was sublime is an understatement, each and every dish was an explosion of flavour! The chef, Dávid Imre Rózsa, came over to our table to see how things were going and also to deliver the last little goodbye morsel, which I thought was a lovely touch. Killian was excellent and both my friend and I enjoyed the banter and really made the dinner more memorable. Kudos to him! It was an excellent birthday gift and the fabulous experience well worth the soaking we had to get there. I...