Caffetteria Gelateria Amore Mio — Restaurant in Lucerne

We will not return. We used to be regular customers of this café, as it’s conveniently located between the old town of Lucerne and the Altstadt parking. Living in Zug, we often come to Lucerne for family walks, and our kids enjoy a stop for ice cream. While the ice cream itself is just average, we always appreciated the warm hospitality—especially during the off-season, when a lovely tall lady would welcome us with kindness.

However, with the start of the tourist season, the atmosphere has completely changed. During our recent visit, after buying ice cream for our kids (ages 5 and 10), we sat at a completely free table by the river—no signs or reservations indicated. Moments later, the owner (a short man, apparently Italian) abruptly asked us to leave, claiming the table was “reserved only,” and even shouted that our children would ruin his tablecloths.

We were shocked by the rudeness and lack of basic courtesy. This was a deeply disappointing experience, and sadly, we will not be...

The staff and owner were vey rude with my family and kids. The owner does not have any education, he picked up my son from the table without any explanation and asked us to leave because we didn't order more coffee or ice cream after sitting there for 5 minutes. The entire place was almost empty and there were plenty table to sit other people but instead of asking us if we want to order more or ask in a polite way to leave, the owner hit my son back and pull him from the chair. We have visited many countries and many cities in the word and this is the 1st time I see someone treat a kid this way. How somebody sell ice cream and don’t know how to treats kids. This was our first time in Luzern and the experience in this...

We didn't read the reviews before coming to this place. Had we done so, we probably would have given it a slip. However, our experience at this cafe was quite pleasant and in fact the location made it one of the most memorable spots on our trip. The tall young lady who served us was quite friendly and polite. There was also another gentleman who kindly offered to click family photos for us. All in all it was a good experience. Maybe lady luck saved us from meeting the "boss"...