Phanat Thai - Restaurant & Take Away — Restaurant in Lucerne

If you are looking for Real Traditional Thai food, this is it!!!

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I've been abroad for a big while and whenever i missed home i will look for Thai food🍛 to eat but not much place i went really do Thai food in real Thai style. Well, it's not their fault because they need to adapt to local people in each coutry so they could have it. I'm kinda understand.

So whenever i was looking for Pad-Kra-Pao, i never really get a real Pad-Kra-Pao that i always want but food from here, it helped me a lot from missing my home.

The staff who i met, she's really Nice and Friendly.(Thailand is the land of smile if you see someone not smiling just try to be understand that they're tried from working hard.)

She suggested me the menu and because i've been aboard for so long... i really can't eat spicy so she told me with the spicy level which helped me a lot!!!

I ordered take away because i enjoy having food from my hotel room but such a shame! It might look small from the outside but inside of the resturant are super amazing! Aura of Thailand~ 😍 #ThailandVibes

Anyway, i didn't give 5 stars⭐️🌟🤩 because i'm Thai but if the food aren't really good i can't gave it. Oh... Fried shrimp are really good too! Crispy 😋👍

P.S. Kao-Man-Kai wasn't my dish but i accidentally met it while i'm waiting for my food so i was just zoom-in not get any closer to the food before they will serve. It's just look so amazing and i'm sure it will be good. Hope to stay in this town longer so i could order that Rare dish menu... it's hard to find Kao-Man-Kai abroad!

ขอข้าวนิ่มอีกนี้ด ลดน้ามมานอีกหน่อย...

Food is top notch. Tom Yum Soup Shrimp and Basil Leaf Pork can be very spicy but it was delicious as it matches Thai Food standards in Asia. Male waiter was very attentive to details when asking about the level of spiciness. Less spicy can also be quite spicy for those who can tolerate low levels of spiciness. However it was the best Thai food I ate within Switzerland or Europe.

Restaurant was slightly empty when we ordered. Male staff served politely even though he was busy with administrative or logistical matters of the restaurant.

During payment, there was communication barrier with the female staff as she could not speak English. She tried her best to understand what I ordered and my table number through interpretation of my hand gestures. Male staff was quick to finish taking orders from new customers and attend to me to collect payment.

Overall, it is a joy to find awesome Thai food. I would come back weekly to eat-in or take-away if I was a resident there.

I would also try the chicken rice but male staff said special menu is served on most days except for Monday. Jasmine rice served is of high quality based on the type of grain used and the steamed rice is not too dry or wet. Just nice!

As for the price, it’s around 22 CHF per dish (served with rice). It may not be affordable to eat in restaurants but to source for ingredients, import them, and cook them to create authentic Thai food at an easily accessible food establishment from Lucern Train Station is really credit to the service and...

Unfortunately, our experience was spoiled by an unsatisfactory response from a staff member when we raised a concern about a dish being far too spicy. As a cusomer, it's essential to receive respectful and understanding service when voicing legitimate concerns about the food.

After informing the staff that the dish was overly spicy, their response was far from satisfactory. Instead of acknowledging the issue and attempting to find a solution, they replied with in a quite agressive way , saying: "This is not my problem. We asked you out of 10 what level of spice you wanted, and you said 7/10. So next time order less spicy; we can't change your dish or do anything else."

It is important for a restaurant to accommodate the needs and preferences of their customers. Customers rely on the expertise of the restaurant to provide a satisfying dining experience, and when a mistake occurs, it should be addressed with professionalism and empathy, not with disrespect.

In this case, we expected the staff to handle the situation differently, perhaps by offering a replacement dish or adjusting level of spice, or at least a discount on the bill. Unfortunately, none of these actions were taken, leaving us with a feeling of disappointment and a negative impression of the restaurant's customer service.

Beyond this incident, the restaurant charged us for tap water... we have never seen this before. Would they also charge a homeless if he/she asks for a...