Restaurant Scala — Restaurant in Lucerne

Excellent experience at the bar on a May evening for drinks and food in a classy, jazzy, relaxing setting!

ARRIVING: Restaurant Scala is located in hotel Montana. There is a cute small funicular that takes you from the bottom of the street too. We didn't have a reservation when visiting, but our party of four was offered bar seating which we accepted graciously.

VIBE AND AMBIANCE The ambiance is really nice, service is top tier (polite, efficient, friendly) and there was a live pianist playing on a weekday evening. There's views of lake Lucerne behind the windows, and the bar is extensively set up and seating on couches or bar seats or smaller table tops are all options.

FOOD AND DRINK The menu is smaller but includes pasta, salad, mains, and an extensive drink list. We enjoyed aperitifs including red vermouth and sparkling wine. Food is excellent. The BEEF TARTARE comes in two sizes and also comes with a good portion of toasted bread on the side, with an option to adjust the spice level to taste. There was finely minced onions on one side And a shower of small sprouts on top. The PASTA WITH PESTO was a generous portion and delicious. The STEAK FILET was cooked medium as ordered, and served with an herb butter and roasted vegetables. All were seasoned wonderfully. The salad of the day was also excellent. The house red wine was fragrant, and the rose selection was good as well.

SERVICE We never felt rushed at all, and service was polite and friendly and attentive. We enjoyed our stay so much that we would love to come back for dinner in the restaurant itself sometime. Reservations recommended as it seems like this is a popular place.

Wonderful! Recommended for groups for dinner or bar or drink, in a beautiful setting with live music and...

I am rewriting this review as you have use the wrong family name/client in your answer to my previous review. Eventhough I called 2 days ago to get the family name edited, no one took care of my request. So I will rewrite the review and ask that you kindly use my name which appears here as tinitak.

I would like to describe my awful experience at your restaurant

Regarding the steaks we ordered, they were tasteless and so we asked for mustard which we were mocked about and told that they’ve never had such a request. Also no one asked us how we would like our steaks to be cooked.

Regarding the water initiative, no one told us about it at the start of the meal and so we found out at the end of the meal that we were charged 4 chf for tap water.

Your head waitress (blond lady) treated us horribly and we did feel she was mocking/looking down on us. When we asked for a paper menu for the wine list, she was very annoyed as it was painful going through the iPad to find a wine that matches what we were looking for. The wine selection was nothing special and no one gave us any recommendations as to what wine would be good with the steak.

We have been visiting your hotel for 20 yrs on special occasions and Sundays. We were very disappointed with the way we were treated that day.

All in all it was just an unpleasant experience and we left without ordering deserts as we couldn’t wait to leave.

We tried raising our concern calmly to the duty manager and explain our disappointment with the food and the way we were treated but all we were told in return was that we were one client and this is our opinion. There was no attempt to try and address the issue or listen to...

I recently had the pleasure of dining at Scala Restaurant, which boasts a breathtaking view overlooking the entire Vierwaldstätter Lake. I must say that my experience there was nothing short of exceptional.

To begin with, the lunch menu priced at 50 francs was an absolute steal considering the quality and variety of dishes offered. The menu was thoughtfully crafted, offering a delightful fusion of flavors and culinary styles. From the appetizers to the main course and desserts, each dish was meticulously prepared and beautifully presented.

The highlight of my visit, however, was the outstanding service provided by Dominik, our waiter. His attentiveness, knowledge, and genuine warmth truly elevated the overall dining experience. He went above and beyond to ensure that our needs were met and that we felt welcomed and comfortable throughout the meal. It's rare to encounter such exceptional service, and Dominik's presence made a lasting impression.

As for the view, it was simply mesmerizing. The panoramic vista of Vierwaldstätter Lake, with its tranquil waters and surrounding mountains, created a picturesque backdrop for our meal. The restaurant's location truly adds to the ambiance and sets the stage for a memorable dining experience.

All in all, Scala Restaurant provided me with one of the greatest culinary experiences I've had in Switzerland. The excellent value for money, combined with the remarkable service by Dominik and the stunning view, made it an unforgettable visit. I highly recommend Scala Restaurant to anyone seeking a top-notch dining experience in an...