Hiltl Sihlpost — Restaurant in Zurich

In General, Hiltl is my absolute favorite place in Zürich and I go there quite often. I even had my wedding celebrated with Hiltl catering. Great food, always fresh, flexible in the portions since you pay by weight. Today I was the first time a little disappointed by the attitude of your staff though. I took 2 loafs of bread for breakfast for 2 take away boxes and as a surprise, i had to weight them. This was new to me and i am 100% sure that I didn't pay for the extra bread (for breakfast) in the past. However, I can suppose now that these cases were by mistake. The lady at the counter just kept saying several times that I have to weight the bread while I was explaining the misunderstanding. In the situation, I'd would have expected either an offer of a compromise (weight one loaf of bread) or something like "I see there is a misunderstanding, let me get my supervisor". Luckily, there was a colleague sitting at a table working with a lap top and we came to a compromise, but the colleague or supervisor was involved only after a while. May be I missed a written sign that the extra bread (or the special breads) are not included in for breakfast and only for lunch and dinner. But if there is no sign, I'd appreciate one saying: "Selection of breads, 3.50/100g for take away, 4.50Fr./100g eat in." Many thanks in advance for your attention and also thanks for the great food! Kind...

Been here twice now and bothe experiences were pretty bad. Was there yesterday, wanted to order a drink I saw on the switchboard. The 15 year old looking waitress had bo idea what I was talking about, and of course it had switched so it wasn’t on the bord any more. She asked if I could find it on the menu and gave me a menu were there were literally 6 drinks on it. Then she went and got some barista and he said “oh, the bittersweet celery... that’s a lot of work... can I offer you a different drink?”.... WOW!! Then he started making the drinks, messed something up and had to restart, then walked away, ice in glasses melting and came back like 5min later and finished the drinks. It took us 20min to get our drinks from the time we ordered! I have no flue how this place can have such great ratings. Also a bad place to go out at night! 25 or 28 bucks to get in, mostly just machos and snobbish girls, decent dj, rather small and only two snails working the bar, so again getting drinks is a time consuming adventure.

So many other so much better places, why waste your time on...

As soon as I walked in I asked if there was a student discount, the guy at the counter responded “No” and I even asked if he was sure. I proceeded to get food and went back to the counter to pay. I asked the guy at the counter again, and he said no and gave me an annoyed look. After, a girl behind the counter said yes there is if you fill out this form on the website. I asked if they can do a one time exception today because I didn’t know and I showed them my valid student ID. They said no. This was terrible customer service!!!!! Not only this, but the food was not worth 24chf for half a plate of food. I will be recommending Tibits to people, they not only had good food, it was cheaper, and they told me about the student discount when I asked and even honored it that day until I filled out the form.

Update: the customer relations team responded to this review and suggested that I write an email to their team. I wrote this email to their team the day they suggested it. No response 2 weeks later. This is terrible...