I rarely leave a bad review for restaurants but I just had to with this place. It was very disappointing. We went on Feb.15, 2025 without a reservation, I know it’s our fault that we didn’t made reservations to begin with. But the restaurant opened at 6pm and we called at 3pm asking for table which the respond we got was “sorry we are fully booked today, but you’re welcome to take the bar seat” We asked to make sure if we can order food still even if we take bar seat; which they replied yes you can still order food at the bar.
We call to ask politely again if we can walk in (bar seat is fine) around 5.30pm which we got the same replied yes, you’re welcome to come. Once we arrived and the servers and hostess ask for our reservation, we answer we didn’t have but we did call and established the situation. And at that moment I can see the server (in suit; possibly manager maybe) rolled his eye is disgusted at us. Then he order a Thai waiter to have us seat in the outdoor area: which we don’t mind at all. We sat for 6-8 mins before eventually someone would pay attention to us to bring us a menu. Another 10 or so mins for us to try to flag down someone to take our order. Food arrived shortly after but our table still was without plates, utensils or even water glass. We had to try very hard to get their attention for just napkin and utensils. Was the waiter busy? No! They just stand around chatting and we even caught one female server scratching her ASS while standing. Desert took forever. It over 20 or so minutes for dessert and it was the tres leche cake not even the one that they had to do table side. I think the other worst part was, the chef walk around the outside area at one point, and he manage to greet every table except for ours. Then he go around complimenting shots to the table next to us. A bit after the manager go and give complimentary shots to a group of lady the another table next to us. You know it feels really bad when you do that to the table that was ignored. We were fine until that happened regardless of what happened earlier and we didn’t even make a big deal earlier or being a difficult customer. But it make you feel like “oh maybe we didn’t order enough? “ but then we look at the other tables that got complimentary shots and we ordered than they did. For 2 we order 4 main dishes and dessert, 3 cocktails. While the table of lady next to us was a bottle of wine and 2 share appetizers and one main dish. I mean where is your standard of giving complimentary shots? Ahahah I understand you can’t give to all table but this way it just makes the table that got ignored feel bad. Honestly I don’t think I even care about the shot but the chef walking around and talking to all the table except ours was the worst. We spent about 5000 bath there between 2 people. Super pricey and not really worth it. Even though the food was good, the service and the experience, I would never come back. The only good thing about service of this place was a Thai waiter/ bus boy named “เดี่ยว“ he was the only one nice to us. And before we left, we managed to give him a compliment in front of his manger , which again the manger just gave us a disgusted look but thank god he didn’t roll his eye this time. If it weren’t for the Thai waiter “เดี่ยว“ I’ll probably give zero...
Read moreEl Santo the racist Mexican restaurant?Perchance.
Let me set the scene, my boyfriend and I joined a table of I dunno… 10 friends. Those of us who knew what to order went ahead and made the first order. My boyfriend’s order, was the first of that order—quesadillas. A few minutes later the first round of food is served. Another round of orders are made, and again shortly afterwards each of our orders are delivered. But, with every arrival, more looks of concern and sympathetic anticipation flashed towards my boyfriend—whose quesadillas are no where to be seen. After some time we asked a few of the servers about the quesadillas. Each time they’d say, “We have your order, it’s still in the kitchen”.
Gather round fam. Scene is set, here’s the tea 🫖
AFTER EVERYONE IS DONE EATING a server comes with a plate of what I can only describe as; 3 very large, deep-fried hot pockets? Dumplings? With cream drizzled on top. He asks who ordered ✨this✨. No one responds cuz no one ordered it cuz no one knows what that even is. I turn to the server and ask about the quesadillas one final time. This doofus tries to gaslight me into believing these dumplings(??) are actually the quesadillas and not the other thing he called them just 2 seconds ago.
No listen I’m not finished🫸🏻
THEN he says he tried to serve us these “quesadillas””several times” and we just wouldn’t receive them. So, 1.) not one of the 4 servers we asked, informed the guy who’d desperately been trying to deliver exactly the thing we were looking for. (Probs cuz he’s a liar and cuz they weren’t even quesadillas but whatever). And of course, 2.) why would we accept this order we didn’t make? Listen, I am all for a creative spins on a dish, but in no universe was that a plate of quesadillas. It even came in 3 pieces…you know? Since when are quesadillas cut into thirds and shaped like gyoza? Be so for real???? And for some inconceivable reason it took until the entire table finished eating to make something that takes a child 5 minutes to make? You expect my boyfriend to eat and pay for this plate of nonsense while everyone else watches in silence because they finished 20 minutes ago? Ya’ll are whickity whack. And you seem kinda sus kinda racist. #yikes
Concluding remarks: The thing is if you’re gonna take the gaslighting approach to customer service, at least do it well. Please. Make it believable—really make me doubt myself. You cannot be terrible at gaslighting and terrible at customer service. Don’t...
Read moreThis place is next level. From the moment you walk in, you’re hit with a vibrant explosion of color and energy—it’s like stepping into a Mexican fever dream (in the best way possible). The decor is insane—every corner, every wall, even the ceiling is a piece of art. And the monthly wrestling events? ICONIC. It’s a full-blown experience, not just a meal.
Now let’s talk about the food… I would gladly give up my firstborn for another bite of those prawn tacos. We tried five different kinds—including the special—and every single one felt like it had been touched by the divine. Chef Daniel’s menu is a flavor pilgrimage. You’ll cry. You’ll rejoice. You’ll want to kiss whoever recommended it to you (speaking of, our waiter at another restaurant—who used to work at El Santo—literally told us to drop everything and go. That says it all).
The drinks? Dangerous. In the best way. And the staff? Warm, attentive, and just genuinely fun to be around.
And don’t even get me started on the value—El Santo delivers some of the best food in Bangkok at a price that feels almost too good to be true. Affordable, high-quality, and unforgettable.
El Santo is not just a restaurant—it’s a must-do, must-eat, must-feel experience....
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