Espressolab Fatih — Restaurant in Fatih

Decent Work Environment, But Lacking Hospitality

I’ve been visiting this branch of Espresso Lab for the past four months, and it has become my go-to spot for reading and working on my laptop. While I appreciate the atmosphere that allows for focus and productivity, I have to be honest—the coffee quality is not my type. It’s not terrible, but it doesn’t stand out compared to other specialty coffee shops.

What really bothers me, however, is the lack of warmth from the staff. The counter staff seem disinterested and unwelcoming. I genuinely wonder, what would they lose by smiling and offering better service? A simple friendly attitude could greatly improve the customer experience. Unfortunately, their approach makes the place feel cold and impersonal, which is a big downside for a coffee shop.

Despite this, I found the layout of the place quite suitable for concentration. In particular, the stair-like seating area in front of the cashier reminds me of a “tension box” in universities, where students focus intensely. If you’re looking for a place to work quietly and stay undisturbed, this might be a good spot.

However, due to the uninspiring service, I don’t feel motivated to keep coming back. I’d strongly recommend the management to train the staff in customer service because a welcoming atmosphere is just as important as the quality of the coffee.

If you prioritize a work-friendly space over good coffee and hospitality, this place might suit you. But if you’re looking for warm service and a great coffee experience, you may want to explore other options.

Would I return?...

I am a coffee guy und trust me I know how a good coffee should taste like. The quality of the beans is horrible , the roasting is commercial, the Baristas do not know how to frost the milk properly so no wonder If the final product is horrible , 2 years ago espresso lab used to serve really good coffee, but I think with the inflation they have to use cheap beans and labor so they don’t pass the price increases to...

A great spot to unwind with a cup of espresso and a delicious dessert after a long day of shopping. The restrooms are immaculate and feature modern, high-tech amenities. Their espresso is exceptional, and the tarte aux fraises is a must-try. It’s not cheap, but...