ABOVE 21 | Upscale whisky and cigar lounge | FIVE Palm Jumeirah — Restaurant in Dubai

Disappointing Experience at Above 21 Cigar Lounge!!

I am utterly shocked and disappointed by my recent experience at Above 21 Cigar Lounge. I flew all the way from New York to visit my lifelong friend in Dubai, who works at one of the most reputable real estate companies in the UAE. My friend, a loyal customer of this lounge, spoke highly of the atmosphere and service, so we decided to visit together.

Since it was the end of the week and my friend wasn’t feeling well, we kept it simple and ordered just two sodas. To our shock, the waiter, "Maghreeb," charged us an outrageous 200 AED for two soft drinks! When I questioned the charge, I was informed it was due to a "minimum charge policy."

This policy was not communicated to us upfront, and frankly, it feels like a scam. Charging 200 AED for two sodas, especially when the lounge was almost empty with just one other table briefly occupied, is unacceptable. It’s beyond me how a place can treat loyal, regular customers in such a disrespectful manner.

To make matters worse, when I asked to speak with the manager to escalate this issue, the waiter claimed there was no one in charge and that he was "handling everything." This lack of professionalism and accountability is baffling for an establishment of this reputation.

There is no place in the world that would treat regular clients this way, and I will be warning all my friends and family visiting Dubai to steer clear of this lounge. Charging 200 AED for sodas in an empty lounge is not just bad service—it’s a rip-off.

I hope this review prompts the management to reconsider their policies and treatment of customers. A minimum charge policy, if implemented at all, should be clearly communicated and fair—not a shocking surprise designed to gouge...

AVOBE 21 at Five Palm Dubai is like hitting the jackpot – killer views, insanely good food, and it's not just a restaurant; it's also a legit cigar bar. Picture this: I walk in, and bam! The scenery is off the charts – Dubai's skyline like a postcard backdrop.

Now, let's talk about the grub. It's not just food; it's a culinary rollercoaster. From starters to the main deal, every bite is like a high-five to your taste buds. But here's the kicker – AVOBE 21 doubles down by being a cigar bar too. So, you're sitting there, savoring a top-notch cigar, and still soaking in those killer views. It's like they cracked the code on how to make a night unforgettable.

The staff? They're on it, making sure everything flows smoothly. It's not just a meal; it's an experience, a swanky escape where you're surrounded by good food, epic views, and the sweet aroma of premium cigars. If you're up for a night that's a bit fancy, a bit laid-back, and a whole lot of awesome, AVOBE 21 is...

Probably one of the nicest restaurant I have been in Dubai for last 5 years in terms of price/quality! Food is not only delicious but also priced well for its quality and quantity on the plate!!! Beautiful rooftop with a bar! Cocktails are also delicious!!! Nice dining area with an authentic atmosphere!! Nikitta the waiter who served us she was absolutely amazing, you can see right the way she knows all the plates and cocktails on the menu!! I don’t even know how she remembered all of it!! Great Great service from her side!!! We spent quite a lot but we also ordered a lot of food and...