Disappointing Experience at Above 21 Cigar Lounge!!
I am utterly shocked and disappointed by my recent experience at Above 21 Cigar Lounge. I flew all the way from New York to visit my lifelong friend in Dubai, who works at one of the most reputable real estate companies in the UAE. My friend, a loyal customer of this lounge, spoke highly of the atmosphere and service, so we decided to visit together.
Since it was the end of the week and my friend wasn’t feeling well, we kept it simple and ordered just two sodas. To our shock, the waiter, "Maghreeb," charged us an outrageous 200 AED for two soft drinks! When I questioned the charge, I was informed it was due to a "minimum charge policy."
This policy was not communicated to us upfront, and frankly, it feels like a scam. Charging 200 AED for two sodas, especially when the lounge was almost empty with just one other table briefly occupied, is unacceptable. It’s beyond me how a place can treat loyal, regular customers in such a disrespectful manner.
To make matters worse, when I asked to speak with the manager to escalate this issue, the waiter claimed there was no one in charge and that he was "handling everything." This lack of professionalism and accountability is baffling for an establishment of this reputation.
There is no place in the world that would treat regular clients this way, and I will be warning all my friends and family visiting Dubai to steer clear of this lounge. Charging 200 AED for sodas in an empty lounge is not just bad service—it’s a rip-off.
I hope this review prompts the management to reconsider their policies and treatment of customers. A minimum charge policy, if implemented at all, should be clearly communicated and fair—not a shocking surprise designed to gouge...
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