Cinque | Italian Restaurant in Dubai | FIVE Palm Jumeirah — Restaurant in Dubai

TERRIBLE EXPERIENCE... in terms of Cinque management, at least.

A close friend recommended this place so decided I'd give it a try. Booked for a Friday evening. Was asked in or out and asked for indoors as its September and dining outdoors on a date is simply not going to be enjoyable. They confirmed.

Went there and was told only seating available now is outdoors, as its a 'first come first served' basis. This from a supposedly fine dining establishment where I've booked indoors.

I complain that I've cancelled other reservations to be there not letting me know I'll sit outdoors is simply not on. They get me their Italian manager, who proceeds to... A. Ask for my reservation confirmation, which I gladly show, but which they should have on their system. B. Quotes the fine print in that confirmation that says "If you have any special requests, please let the reservations team know in advance."

The gentleman is clearly clueless as to the fact that you can't consider sitting inside a "special request" in Dubai’s summer months! Hospitality 101 amigo.

Also, I'd made it clear upon booking I wanted to sit inside and that they'd confirmed.

That, or he was simply trying to avoid accountability for their overbooking mistake by playing lawyer and not taking responsibility for their mess up.

Either way, total rubbish and an amateurish, inane approach of dealing with a customer who's evening you just ruined because of your incompetence.

It's one thing to make a terrible mistake like that.. totally different when you stand there defending it instead of being extremely apologetic and trying to fix the...

From the moment we entered the restaurant, it was frustrating not to find anyone to assist us. We had to ask a waiter before we could sit at a table. After ordering our starters and main course, we decided that the main dish would be too much and requested to cancel it. They initially agreed without any issue.

Later, we stepped outside to have our last drink on the terrace. When we moved to terrace, they informed us that the main dish had already been prepared and insisted on serving it, despite our previous cancellation.

As someone who works in the service industry, I know that both the main dish and the side dish were prepared à la minute. However, the real issue was that, even after I expressed my dissatisfaction and pointed out that this was not the right way to handle the situation, no action was taken.

I have been living in JVC for three years and frequently bring my friends and family here. However, I was deeply uncomfortable with the fact that I was misled and pressured into accepting something I had already canceled. Since my concerns were not acknowledged in person, I felt the need to share my experience here—perhaps this way, it will be taken...

Cinque Restaurant is a true masterpiece and deserving of its Michelin star! From the moment you step inside, you’re enveloped by an atmosphere of elegance and sophistication. The service is impeccable—attentive without being intrusive—and the staff’s knowledge of both the menu and wine pairings is impressive.

The food? Absolutely extraordinary. Each dish is a work of art, with the perfect balance of flavors and textures. The use of fresh, high-quality ingredients is evident in every bite. From the delicate amuse-bouche to the exquisite mains, every course exceeded expectations. The attention to detail in both presentation and taste showcases the skill and creativity of the chefs.

The wine pairings were thoughtfully selected, enhancing the experience and elevating each course to new heights. The dessert was the perfect finale—elegant, flavorful, and beautifully executed.

Cinque is more than just a meal; it’s an experience. It’s clear why it has earned its Michelin star, and I look forward to returning for another unforgettable evening. If you’re looking for a world-class dining experience, Cinque is the place to be! Thanks Sunita that you make me feel...