The Penthouse Dubai | Rooftop lounge & Nightclub | Five Palm Jumeirah — Restaurant in Dubai

Surprised by the Double Standards at Your Venue. A Feedback Worth Reading!!

I had always held your venue in high regard especially given its prime location on the Palm and its reputation for luxury, exclusivity, and international hospitality. Unfortunately, my recent visit on Wednesday night around 11:15 PM (16july) has left me genuinely questioning whether your door policies are aligned with the values you claim to represent.

Prior to arriving, I called ahead and was clearly informed that ladies enjoy free entry all night. Confident in that understanding, I arrived with two of my friends all of us dressed appropriately, in good spirits, and ready to enjoy our evening.

What followed, however, was not just surprising it was confusing, disappointing, and frankly difficult to explain.

Upon arriving, we were met by two door staff both Eastern European, one of whom appeared to be in a supervisory position. Instead of welcoming us, they began whispering and exchanging glances right in front of us, without so much as an introduction or explanation. The tone was dismissive, the energy unwelcoming, and their eventual message that we would need to commit to a minimum spend of 500 AED per person was delivered with attitude and zero hospitality.

Oddly enough, just moments later, a group of five blonde women who made no mention of a reservation were welcomed in with smiles and no mention of any minimum spend. That contrast wasn’t subtle. And unfortunately, it didn’t feel like coincidence.

I’d like to believe this was a misunderstanding, or perhaps a case of poor training or miscommunication. But the uncomfortable truth is: when people of colour are held to a completely different standard at the entrance despite calling ahead, dressing well, and complying with expectations it sends a clear and deeply problematic message.

We weren’t turned off by the 500 AED spend we’re out to enjoy ourselves and have no issue supporting premium venues. What was unacceptable was the attitude, the lack of professionalism, and what felt like a very targeted attempt to deny us entry under a fabricated policy while others walked in freely.

This isn’t about just one night. It’s about how a venue of your standard chooses to train, supervise, and hold staff accountable. I’d strongly urge management to review the behavior and consistency of the team working your entrance on Wednesday around 11:15 PM.

Because if this kind of selective hospitality is what’s becoming your norm, it reflects more than just poor service it reflects deep-rooted bias, whether...

A Culinary and Atmospheric Marvel: A 5-Star Dining Experience at The Penthouse

My recent visit to The Penthouse left me utterly mesmerized and deeply satisfied, marking my second visit to this culinary gem that effortlessly blends delectable cuisine, enchanting ambience, and pulsating music.

Nestled on Five Palm Jumeirah, The Penthouse boasts a breathtaking rooftop terrace that offers an unparalleled panoramic view of the Marina skyline. As the sun sets, the terrace transforms into a haven of relaxation and sophistication, ideal for those seeking a tranquil atmosphere to savor exquisite dishes and unwind with the captivating beats of house music. The option to indulge in shisha adds an extra layer of charm to the experience, making it an ideal setting for intimate dates or casual gatherings with loved ones.

The culinary journey at The Penthouse is nothing short of extraordinary. The menu showcases a tantalizing array of Japanese and international delicacies, each dish a masterpiece of flavor and presentation. From impeccably crafted sushi rolls to succulent grilled meats and innovative fusion creations, every bite is a symphony of taste that leaves a lasting impression.

For those with a penchant for lively nightlife, The Penthouse offers an electrifying club experience within its premises. The pulsating rhythms of techno music and the infectious energy of the dance floor create an atmosphere of exhilaration, perfect for revelers seeking a vibrant night out on the town.

What truly sets The Penthouse apart is not just its exceptional offerings but also the impeccable service and warm hospitality extended by the entire team. From the moment you step foot in, you are greeted with genuine smiles and attentive care, ensuring that every aspect of your dining experience exceeds expectations.

In conclusion, my repeated visits to The Penthouse have only reinforced my admiration for this culinary haven. With its seamless blend of gastronomic delights, enchanting ambience, and top-notch service, it's no wonder that I wholeheartedly rate it 5 out of 5. My heartfelt appreciation goes out to the entire team for consistently delivering excellence and creating...

I’m writing to share my disappointment following our recent visit to the Penthouse. As a returning guest, I’ve always appreciated the atmosphere and service at your venue, having visited several times with my boyfriend and the same group of friends. However, last night’s experience was deeply disappointing, especially given your 5-star standard. Prior to arriving, we called to confirm the policy and were told that entry for ladies was free, with food and drinks chargeable which was perfectly fine for us. This night was special, as we were celebrating a friend’s bachelor party and were genuinely excited. However, the welcome we received was far from what we expected. Upon arriving around 11:15 PM, we were met at the entrance by two ladies. It was immediately clear from their demeanor and whispered conversation that we were being judged before even being properly greeted. We were then told we had to pay AED 500 per person for entry which, again, isn’t about the amount, but the manner in which it was communicated. The tone and attitude felt dismissive, unwelcoming, and frankly,unprofessional. We felt judged based on our appearance, which was not only disrespectful but completely out of line with the level of service expected at an establishment like yours. The experience ruined what was meant to be a joyful night for our friend and left all of us feeling disappointed and embarrassed. I hope you will take this feedback seriously and ensure better training in hospitality and guest relations. No one should be made to feel uncomfortable or unwelcome, especially not in a place that prides itself on premium...