Starbucks — Restaurant in Dubai

Worst ever... First of all I received somebody else's order via Talabat. I called Starbuck Irise tower, to inform them about this mistake. Guy on the other side mentioned that he couldn't see the Talabat order number 174, I mentioned to him that this mistake could have been due to the wrong tower and they need to correct it. He mentioned to me that Starbucks will sort this issue directly with Talabat and I CAN KEEP THE ORDER!!! I asked him twice if he is sure.. he said yes, this mistake is from Talabat, and they will sort it out. I even asked him to give me the person who ordered, his details, I can give him a call, he said he can't find this order, but he will sort it out.. After almost 2 hours, Talabat delivery guy comes to my house and asks me for the Coffee to give him back, I told him the whole story and he is like why did you not call Talabat.. How am I supposed to call Talabat when there is no order placed from my side.. Later the main guy who had ordered the Coffee it seems comes to our house.. Guess he was given our address by starbucks or Talabat, saying why did we refuse to give his order to Talabat.. Now I am trying to call Starbucks, and they haven't picked my call.. already called them so many times. What kind of management is this?? Talabat or Starbucks, whoever's fault is this, why ain't you guys owning it? and why are you guys putting this on our heads? After 14 calls to starbucks, still nobody is picking my call!!! Pathetic...

The staff is amazing, and the Service is fast, BUT the atmosphere is terrible: AC is always not working, It is summer in Dubai for God's sake! if you want to feel like you are in a sauna, please go here. Also, the internet is terrible, VERY SLOW, and always disconnecting. Alshaya group should have to spend a teeny-tiny part of the revenue to make sure it is acceptable to sit here!, I don't know what cost-saving policy they are following right now!

UPDATES: I visited this branch AGAIN in 09/08/2023 Nothing was fixed! AC is still not working, it is very hot inside. Also, the internet is still slow and disconnecting. You will "investigate this...

One things should be understand by Starbucks franchisee management. Your coffee quality doesn't been changed upon the branch. Other coffee shops keep the same quality for each cup. While Starbucks promised that since establishment of the brand.

If you as franchisee can't maintain the quality so just change your franchise concept management.

Starbucks is beautiful brand, keep it this way

2 days in a row same branch same drink, each day worst than before, bad barista attitude. Visited this branch in Nov, Dec 2021 same problem

We pay for the coffee it is...