Vino Vino — Restaurant in Bath

RUNIED WEEKEND If I could give 0 stars I would! Myself and my partner went to bath this weekend for our anniversary, we decided to go into this bar for a few drinks and a light lunch, all was well until we got accused of giving and taking drugs from a group of girls (who they couldn’t control) the maitre’d had a terrible attitude towards the whole situation. She come over to our table, saying “we are going to have to give you your bill and you have to leave” I asked what for and she replied because you are doing drugs at the table. She then followed it up by saying “ I see it. the table opposite see it and the whole restaurant see it” I was gob smacked and said what a false statement and complete lie she’s just made up! All I was doing was being polite and amicable to the drunk girl, trying to get her away from me and my partner.(which the table opposite clapped and said “fair play guys you handled that drunk girl better then we would have”) When I challenged the matrie’d she said she will get the CCTV to prove this is what happened. I waited for another 10 minutes and no one come to the table so I called the manager. I spoke to the manager and said I’ve just been accused of selling and taking drugs from this girl, please get the CCTV because maitre’d said she will get it to prove we had done such a thing! Conveniently the CCTV wasn’t actually working in the area we was sitting in. By now my partner was upset and and panicking, I asked them to call the police to search me if this was what I was being accused of and nothing. The manager didn’t have anything to say all he replied with was, I don’t think that’s what’s happened I don’t think you gave them anything I think they gave you something. Like this made it any better. The manager was as spineless as his maitre’d the whole company needs to go onto a customer training course and they need to think before they start accusing people of doing crimes on their premises. Absolutely disgusted it runined what was supposed to be a great weekend away. And I will be taking this further then just...

Unfortunately a really bad experience. We came here last year, July 2024. The staff then were really attentive and friendly, they couldn’t do enough to help.

This time June 2025, we were served drinks and food straight away…Brilliant!

After that. I had to ask or attract their attention on four separate occasions for more drinks, we even had to ask for water for the table after being there for a while. The staff didn’t clear our table away for over an hour after we had eaten. We had multiple empty glasses still there. The staff were clearly not busy, as we saw them stood around chatting and not really doing anything but serve the tables outside. Multiple staff walked past our stacks of visible finished food plates and none of them asked if we were finished or offered dessert.

A really poor and unfortunate experience and then had the audacity to add a service charge on for almost £20 (which we still paid) the bill came to almost £200 for 3 people.

Where I could not have recommended this place enough before. Today 27th June 2025, was the complete opposite and unfortunately we wanted to bring 16 or so people next year for a big group booking. We won’t be doing so because of how bad the service was.

Even with explaining the frustration we felt, the staff didn’t seem to care, nor did they apologise for the service, they just came up with some awful excuse on being “busy”. They did offer to take the service charge off, but it was beyond their care and seemed totally uninterested in what we had to say to attempt to recover the awful experience we had. Only once we had asked for the bill and paid, they cleared the table. The potential could be so much more with the right staff! But we wouldn’t recommend going back after...

We were in Bath for my partners birthday and thought we would get a few cocktails.

We thought Vino Vino looked like a nice place.

We waited to be seated, and as it was a cold evening we asked to be under the heaters. The hostess to her credit did find us a table near some heaters, but when my partner went to sit down, was really rather curt and asked us to wait. She cleared the glasses and didn't return.

We decided to sit and did enjoy our cocktails.

The gents toilets only have one cubicle, so there was a queue.

We were still cold and saw that a table better located under the heaters became available. We asked if we could move to that table. The server said she needed to check with the hostess. After a few minutes the hostes brought other people to that table before asking every table around us if they had requested to move.

When I said it was us, she showed no interest and simply walked away.

We had intended to have several more cocktails but decided we would leave after the first one so we could find somewhere more accommodating to continue our evening.

Took quite a while for someone to be available for me to request to pay, then quite a while longer before the bill was just left on the table...I wanted to pay and leave, not study the bill. We then waited even longer for them to come back with the card machine.

We would have happily stayed much longer and spent much more if we were comfortable, but it was clear that the hostess didn't feel that was important. Perhaps she was having a bad day, but we will certainly not be going back any time soon.

If you appreciate a decent level of service then this is...