Medicine Bakery — Restaurant in Birmingham

Overall I wouldn't visit again, the cooked food was okay, the baked goods were stale and the service of the staff was just awful.

Visited here with a friend for lunch, we had a reservation but when arriving the waiting staff were nowhere to be seen. After a few minutes somebody spotted us and we were seated.

The staff members were not friendly nor very efficient, we ordered food and drinks which were very tasty and came within a quick time frame but then we were just left, our table was eventually cleaned of plates but we were not offered any other service. I wanted a coffee and after 20 minutes I got up to find someone to try and order but the staff weren't easy to find, I was given a menu and I sat back down only to wait another 20 minutes without anyone coming for our order.

I had a prior appointment so ended up running out of time for coffee so had to try to get the bill. Again I had to walk around to attempt to find a staff member, when I did find someone they were arguing amongst themselves, they didn't stop this argument to see what I wanted so I ended up politely waiting till they had finished which just made me feel uncomfortable and awkward. I wasn't given a receipt to check either, the server just came over with a card machine so I have no idea whether the amount was correct or if they added service charge.

I was also told they didn't have baked goods in this location but they did have some along the shopping centre and I could go there and bring some back which just felt a bit odd. I did go and visit this other shop location after as the cakes looked good online and once again the staff were not great, I got a blackberry cronut which when I got home I ate and it was very mediocre. The pastry was stale and felt old, the filling only filled about half the cronut which had turned slightly soggy. It felt like it had been sitting out for a few...

Went here for lunch, didn't book in advance as there were lots of available slots online so presumed it wasn't too busy. When we arrived, we were in a small queue with 2 groups ahead of us who also hadn't booked. In the queue, we could see multiple empty tables across the restaurant of varying sizes. The two groups ahead of us were seated, but when we approached the member of staff on the table he stated that they were fully booked and we'd need to come back in a few hours to see if there was availability then, then offered the smaller bakery round the corner. He offered no explanation as to why they were "fully booked" despite having spare tables, even when asked why there were tables available online to book. He was quite firm and not very pleasant to talk to. It wasn't till a member of my party proceeded to book a table on the website that they eventually let us in. The person we spoke to came across very straight-faced and I felt very unwelcome to begin with. Once seated and with other staff members serving us, everything went smoothly and food was great, with no extended wait times on being served, tables around us still available, and no other indicator that they were over-booked etc. Couldn't see anywhere that stated that walk-ins are not welcome or that you MUST book so really unsure what the issue was, so going to assume that he was just rude and didn't like the look of us. TLDR; food was tasty, service from initial member of staff poor and unusually unwelcoming of the group due to being "fully booked" despite there being free tables and free bookable slots online. Wouldn't recommend...

Such a disappointed experience with Medicine pop up in the Mailbox. We visited on Thursday 22nd June at around 2pm. The caramel latte we ordered was really bitter. My wife went to get it changed for something else and the lady who served us (lady with curly hair) was really rude and condescending. My wife wanted to either return it or change it for something else but the lady said you already have drank it so I can’t do anything. I can make you another one of the same thing. Of course we drank a sip how else would we know it was a terrible coffee!  My wife said she really didn’t like it and wanted to change it but the lady said there’s nothing else I can do and was so rude saying too much had been drank. My wife then said well if you aren’t giving us a choice and then she shrugged her shoulders and said I’ll put more caramel in if it was too bitter. No interest in politely resolving the situation. Every time we come to medicine we have a good experience with friendly staff. This lady was honestly so rude and despite us clearly expressing we want to change it or return the coffee, she literally refused. I don’t understand how that is allowed when we clearly expressed dissatisfaction. This is so unethical and we left feeling so shocked with the service we received from a business which we often visit. Very damaging to the brand to have someone so cold and rude responding to feedback, when we were reasonably asking...