Angel Food Bakery — Restaurant in England

Poor service! I wouldn't recommend this bakery to anyone, especially if you're needing a cake for a special occasion, reliability is not a strong suit with Angel food bakery! My mum ordered a cake two and a half weeks in advance over the phone for my birthday, she requested the chocolate cake, with the message 'Happy Birthday Eustine' to be written on it to be delivered to our house, however multiple errors followed: Firstly the cake that was ordered was not received; we did receive a chocolate cake, however not the one pictured on their website, there were strawberries on the cake (these were not requested, or mentioned, in this case the possibility of allergies was not considered by angel food bakery). Secondly the cake was attempted to be delivered to the wrong address... multiple times, (even though I left a voicemail confirming the address on the alleged day of delivery) and although we stated to drop if off at the neighbors if needed, this did not happen, as a result this lead to the cake being delivered two days later, meaning, I had to go out and buy a cake last minute for the party waiting at my house. In the end the address was confirmed with the delivery driver when I asked him to call me if I didn't answer the door, this poor delivery driver was twenty doors down knocking on the wrong door. Lastly and possibly the icing on the cake (quite literally) the cake did not say 'Happy Birthday Eustine', but rather 'Happy Birthday Yousef'. I don't know any Yousef's, and my husband was not happy to see another mans name on my birthday cake. I will be the first to admit that my name isn't the easiest to spell, but my mother spelled out my name letter for letter, meaning this rather expensive high end bakery took a guess on address, and name, rather than using the two and a half weeks they had to confirm the order. When I finally received the cake and realized the wrong name, I called angel food bakery, the lady on the phone was not apologetic at all, and said they will send a driver to collect this cake I did not ask for, two days in a row I rush home from work in order to pass this cake onto someone, for someone else from angel food to tell me that 'they do not run a collection service' and if I didn't want this cake I would have to 'bring it to them myself'! When highlighting the multitude of errors to Angel food bakery, I received excuses upon excuses; 'the person who took the order is away', 'the phone line is bad', 'your mum should've sent a follow up email'.

We eventually received a full refund, in which I believe was the correct resolution, however the reason I decided to write this review is because I plan lots of events, and I myself provide cakes/cupcakes for events in my local community. When paying for a service upfront there is a level of trust between the buyer and the seller, and there are certain expectations that should be met, I do not believe that they were met here, and I believe that not only were we let down, there was a whole lot of time wasting, and me sending follow up emails prompting for responses. It was obvious there was a great lack of attention to detail from the moment the order was initially placed, to the tiring conflict resolution. I had high hopes for angel food bakery, unfortunately I will not be using their services again.

In response to the owner below: Wow Debbie/ Hannah, there are so many untruths to your response, now I don't know where to start! Firstly, I dont appreciate you insinuating that my mum didn't follow through with emails. Secondly, the name on the cake was wrong, not much else to say there. Next, whether there was a party or not, thats not for you to comment on, also it was stated in emails. And Finally, it was Debbie who said to me via email that you will send a courier at 8pm... twice, as your couriers work from 10am to midnight. I was expecing such a response from you judging from the previous negative responses you've left for disappointed customers on this page. I leave reviews to help shoppers as reviews help me, theres no need for the...

As can be seen from the images, the cake on the website and the one I received look like completely different cakes - the one I received resembles one which can be bought in Tescos for £5, and definitely not worth £25. Simply everything is different about them. Secondly, the name is misspelled as 'Kia'. My name is Kiya. This was clearly written on the instructions in the message. Not only this but SHE HERSELF spelled my name correctly on the delivery card (as shown on the picture), but somehow still managed to misspell it on the actual cake. Thirdly, after walking to the bakery to collect my cake, ringing the doorbell and calling the phone number with no answer, I found out that the cake was not ready. Even though I had the order number and confirmation e-mail the cake was not made on time and no one was at the bakery to explain the situation to me. The woman on the phone was not particularly apologetic and told me that the cake would be delivered to me by 16:00. The cake was not delivered until 17:40. She explained this was because someone else was late to correct their order but I would have thought that after making so many mistakes I would be the priority and my cake would at least get delivered on time. So overall, I had the stress of walking, waiting for a cake which was not made, which then arrived late, with my name misspelled and looking ABSOLUTELY different from the picture. I would go as far as calling this a scam - I simply did not get the product which I paid for. I would love an explanation of what happened please.

response to owner - you know just after 5pm cannot be true as we were on the phone at 5:11pm talking about the cake still not arriving (I can post a screenshot of this as proof). Still no call received, despite it being almost 10pm. I would argue that the cake is COMPLETELY different, it’s not a matter of ‘detail’ being different. Yes you delivered the cake at ‘no extra cost’ because it was YOUR fault that YOUR system failed, not my fault. You did not notify me about the cake being delivered 1.40 hours late - it was ME who had to call you...

Totally agree with other bad reviews here. Very disappointing, definitely not the best cupcakes in town anymore. I had already noticed that since they moved to the new place, cupcakes were not as good as they used to be, meaning great frosting but very dry sponge. Rather than listen to the alarm bells in my head I decided to order my birthday cake hoping that it would be as good as my wedding cake 3 years ago...not even close I must say! First of all, I was supposed to collect it on the day at 11AM but one hour before I was informed that they were having problems with the electricity and they couldn't make the frosting so they suggested to deliver it in the afteernoon. As I had guests for lunch I immediately said that that wasn't an option! They eventually managed to deliver it just after 12 and I was grateful for it, although I had to change my plans completely that morning and rush back home by 12 to make sure i was there for the delivery. The cake looked amazing, definitely good for pictures however I can't say the same about the taste. In fact, it was hard and as dry as sand, not freshly made, we all left it and eventually more than half went straight in the bin. I thought a lot before complaining but then I thought to text the person who delivered it and took the original order however all she said was that they didn't notice anything wrong when they made it the day before and that I should have brought it back for them to assess if it was bad or not...surely not what I had planned to do on my birthday! Apparently cakes are always made the day before, shame no one bothered to tell me when I ordered it! Had I known it I would have opted for something different. Having paid £35 I would have expected a better cake and definitely better customer service. It's a real shame. I used to love Angel Food Bakery, you could smell those cupcakes when walking in the laines...not anymore...