Bollicini — Restaurant in England

Waited several minutes at the entrance to be seated last night. When no one came we ventured over to the servers. We were given menus but no drinks menus so I had to go and ask for this. Whilst the drink menu range online is varied I was only given the wine list and told they had some gins, spritz’s but no cocktails. Strange for a place which advertises itself as a cocktail bar. We originally sat outside and the service was initially attentive. Once we moved inside it felt like we were forgotten about. There was no salt or pepper on the table and the server plonked the food down and never asked if we wanted anything else. After a rather overcooked portion of calamari I was served a pasta dish. Again no attention to needs. Just plates plonked and dashed. I had to go in search of the server upon doing this I found my own salt and pepper but I would have liked the server to have milled some pepper. In a place like this it is part of the experience. I still had to find him because I wanted Parmesan. Big mistake, the server brought a bowl of grated Parmesan and a spoon rather than the traditional grinders/graters. He asked me to say when but was not very careful in the sprinkling. The first bit was a dollop and I thanked the server as this usually means stop, but he didn’t. So I said woah and he still did not stop and I had to say that’s enough before he left. No checkback was done. We were not asked if wanted more drinks sat with empty glasses. I had to get the attention of a server closing the windows, who had no intention of coming to our table, to get more drinks. I was up and down getting things myself. I expect this in a Nandos but not in a restaurant like this. The server was mainly chatting in the kitchen. We waited some time for our plates to be cleared. The food was pretty bland and mediocre. Expensive for what it was and unimpressive. I was not offered coffee nor given a coffee menu with the dessert menu. I had to request this when dessert arrived. What really ruined the evening though. After such appalling service, a service charge was automatically added to my bill. I should be able to choose whether I tip. I had decided after the poor service I’d received I would not be tipping but had no choice. Had I been visiting with someone less sensitive about complaints I would have made a fuss, however, I had to let it slide. They couldn’t even say they were busy, there were five tables max and two servers. I’ve worked in this industry and we were just forgotten and given lazy attitude service. You will not get good service if tipping is obligatory. This restaurant is a perfect example. No I shall not be returning. No I would not recommend this place. I am seething that lazy servers automatically get tipped! Once you had to go the extra...

We visited bollicini tonight for my friends birthday and had booked a table for 8.15pm. We arrived and were greeted by a man who informed us the table wouldn't be ready for a while as the other people were sit there. We waited in the reception area, without being offered drinks and having received no apology despite me being 9 months pregnant. We were eventually sat approx 30minutes late knowing other people were also waiting long periods for there pre booked tables. Our order was taken and we received our starters, however having ordered focaccia bread and receiving garlic pizza bread we were shocked and told this is how they make focaccia. The lady agreed to remove it from our bill and so we ate it as at this point we were hungry. Our mains arrived and afterwards we were given the bill, not having been asked how our meals were during the food itself. We questioned why the focaccia had not been removed and were questioned by a number of staff who latterly said 'well you ate it' to which point we said on the basis it was foc. All in all, the experience was poor, the man whom we presume was the manager was rude and not very welcoming and food was average. We left feeling disappointed and dissatisfied and felt the restaurant should have been more prepared for the service on z busy...

What a disappointment 😞 we visited for a triple birthday celebration, group of 14. I have to say that we received the worst customer service of our lives. However I have to praise the lovely waitress there (sorry I didn't get her name). She was almost as upset as us, contacted the owner to describe what had occurred and arranged for our bill to be significantly reduced. I'm not one for confrontation, so took our younger children out of the restaurant to save them from the experience, more than once during our visit. The manager was rude, aggressive and intimidating. Preorder and booking information was not looked at, drinks took over 50 minutes to arrive despite being sat on a tray at the bar, both myself and my brother in law attempted to help bring the drinks over to the table but were 'told off', some food arrived cold, manager advised us to get coffee from the opposite shop (their machine was broken) but refused us to bring into the restaurant on return of the coffee runners, some of the food was beautiful, other food was sub-par. The main gripe was the attitude of Management. My sister, whose birthday it was, was in tears and my childrenand myself were upset by the aggression and attitude of...