Coffee House Cafe — Restaurant in England

When arriving the service to order drinks was fast, to receive the drinks we waited about ten minutes, we waited a further twenty minutes to be asked what we wanted to eat, in which time people that were waiting to be served had already gotten up and left. I ordered an omelet with cheese, tomatoes, mushrooms and prawns. I received the omelet after about ten minutes of waiting and started eating. about a quarter of the way through the meal I noticed ham in the omelet. I only eat fish, not meat so when seeing this I spat the food straight out. The omelet was taken to the server and they asked to see the ticket in a way of suggesting that we had ordered incorrectly rather then the staff making the mistake. When they had realized that they were at fault for the kitchen making the wrong item they were extremely apologetic and offered to make the meal again free of charge. Sadly, by this point the damage had been done and I said to the server that if the so called 'cook' cannot read a ticket then I do not trust them or want anything that I know they have prepared. When we left the restaurant I noticed that they have an A4 piece of paper in the window to hire another cook. My suggestion would be to make this into a billboard and make sure that this is done sooner rather then later, a lot of people would go here regularly but looking at recent reviews the staff that have been hired are ruining the experience for a lot of the customers and the reputation of the...

Possibly the worst service and level of care I have ever experienced. I have traveled far and wide and have never been served tea without there being tea involved in the process. It was genuinely a pot of water and I was treated like an idiot when I asked for a teabag. In addition, the toast and side I ordered came out a lovely seven minutes before the main breakfast which meant that they were both cold. I also specified no beans (I have an annoying allergy I apologise) and the breakfast came with beans regardless of my request. When I reminded the server, they huffed and puffed as though not wanting to go to hospital is a silly desire. The person running the front of house appeared to be more interested in arguing with a patron to the side of me rather than ensuring that the basic requirements of running a food establishment were met. In the end I paid without arguing because I was already desperate to leave without the staff making more rude comments. If the owners see this, please have a discussion with the staff about basic decency and procedure. Blaming the poor service on the wait staff being in university is not OK in any...

We dropped in here for an early lunch at around 11.30 and three was plenty of seating. The server came straight over and asked us for our drinks order before we'd had chance to get our coats off properly, in hindsight we should have asked her to give us a moment, but we ordered a couple of drinks, and before you know it she was back with them and asking for our food order. Very efficient, but I think next time I would ask for a little more time so that we could read the menu, I am not criticising their efficiency as some people quite like this and it was our fault that we hadn't asked for more time.

Hubby order the steak baguette and chips which was very reasonably priced and he enjoyed it immensely. I ordered the jacket potato, only I was a bit disappointed to find that it was a microwaved potato, the skin was tough but it was edible and I ate it because I was hungry, the coleslaw was really tasty and the salad was fresh.

Overall it was a mixed bag in relation to the food, I would eat here again, but I know to ask for time to look at the menu and not to order the...