S. Fowler & Co. — Restaurant in England

First mat I say that we are very well aware how much pressure everyone is under at the moment with covid 19. Especially ones that are at the forefront. My husband and I work in full time care.

For the above reason my husband and I felt the need to get out and have some time together without pressure. Some of our friends said to meet up with them for a laugh so we did. And we were really looking forward to it.

We got to wetherspoons and queued to be let in and were shown to our seats along with our friends. Everything was going g fine until my husband went down stairs to get the drinks. A female bar staff took, without any good reason, a dislike to my husband and got stroppy at him as to how he was standing at the bar. She spoke to him like a piece of dirt under her shoe. Pressure or no pressure courtesy goes a long way. Also the way you speak to people should be professional. Power without knowledge is dangerous and I think the power given to this lady went to her head.

My husband bought the drinks up to us and we were happy sitting with our friends having a good chat when the bar staff in question came up to us again and told my husband that he couldn't sit with our friends and go and sit on another table as there were too many of us on one table.

We were happy to do so and both my husband and I went to sit on the opposite table to our friends so we could still chat but not so close. As she didnt specify what table we should sit at we sat were there the table still had dirty plates on. The bar staff in question then again came up to us again and told us that we couldn't sit there as the table hadn't been cleaned. That was fine but she came over as being very obnoxious lack of understanding and just seemed to want to ruin our evening and night out. It would not have hurt her to say "could we stand aside while she cleaned the table or go to another table until she had cleaned the table and then come back when she had finished " but she didnt do that. She stuck us on a table as far as possible away from our friends.

We were happy to accommodate with her request as we had already decided to go elsewhere with our friends we just needed to finish our drinks that we had paid for.

While sitting drinking our drinks the bar staff in question came up to my husband again and accused him of swearing at another member of staff. Which he did not and we have witnessed to prove this. If I was that bad why did it take her 25 mins to accuse my husband and she also should accept the truth from the customer as he didnt swear at anyone. She had a grievance of some kind and decided to take it out on my husband as she then told us to drink up and leave. It was unprofessional and embarrassing as she spoke to us like naughty children in front of everyone.

I must say she did us a favour as we have not been into wetherspoons for the last two years and will never use your restaurant ever again as it seems that wetherspoons is only interested in out of work alcoholics not people who work hard for their living. On the night mentioned there were a rowdy group near the bar using bad language and yet nothing was being done about them.

We went to a much nicer pub down the road were the bar staff were very pleasant and couldn't do enough to...

My friend ordered some drinks for herself using the "2 for £13" cocktail pitcher deal however she was in the toilet when the drinks arrived. The server, supposedly also the manager, asked for my ID. This is a fair question, and I admitted to not having it but explained that my friend who had ordered the drinks would be back with hers in a minute. He simply said "No that's not good enough" and walked away with her drinks, not coming back despite serving others on the floor and spotting that she was back. Ordinarily I wouldn't complain about something so trivial however after we flagged him down and started asking about it the manager didn't listen, not even saying anything when we mentioned that we could walk five minutes to retrieve my ID from the hotel. After this we simply asked for a refund if those drinks were not going to be given to her and he refused to give money back while giving no good reason for doing so, also repeatedly attempting to walk off in the middle of our conversation. He was incredibly condescending throughout, calling us ''love' and saying "Well you're not getting it lovey" before walking off when my friend claimed she wasn't leaving until she got a refund which is a poor attitude to take with a customer giving a complaint. When my friend went to the bar to ask for her refund she was goaded into making a scene (which she did not do, though did display simple exasperation at the situation as a whole after which he shouted and pointed at her as though he had won a fight) and then was called horrible before being barred. All of this because we simply wanted money back for drinks that were not being provided. It also should be noted that I am in fact 22 years old and had already had a drink in this establishment with no issue so even if all of this is somehow not enough, he was allowing potential under 18s to be served in the workplace he is responsible for. I have never encountered this kind of anti-social attitude from a bar worker before and as a local who was showing my friend around town I am incredibly disappointed by what's happened. Thanks to his attitude they have lost the business and respect of a...

Went in with a friend for some drinks. Ordered two cocktail pitchers for myself (as they had a two for £13.75 offer on) and my order was refused due to my friend not having ID. I produced mine and was told that I still couldn’t not have them as I was lying about them being for myself because I had ordered two glasses. I said I ordered two because just didn’t fancy mixing woo woo with strawberry pornstar martini (which I felt was fair) but apparently this was not good enough. I was also directly told that I was ordering for an under 18 year old (my friend is 22) I didn’t particularly like being called a liar so despite the fact it would’ve taken less than five minutes to pop to the hotel and grab my friend’s ID, I didn’t particularly want to drink there anymore due to the manager’s attitude. I asked for a refund instead and was declined because ‘it states you need ID before you order’ I explained that not only was the order for me and I had presented my relevant identification, but that was not the reason anymore, and that his attitude was the problem. When I asked again for a refund he said ‘you’re not getting one lovey’ and walked away. After that he only made dismissive comments as he passed our table and refused to come and engage with us again. I went to the bar and again asked for a refund, and was denied. I explained it was because he was condescending, repeatedly called me ‘love’ and ‘lovey’, which I wouldn’t mind in normal circumstances but when referring to a young woman with a complaint I felt was entirely unprofessional. He eventually refunded me, but also called me horrible and rude. All I had done was ask for a refund, albeit fairy bluntly, but he said I was no longer welcome in the pub with an incredibly condescending and smarmy smile (Probably the power trip of being able to kick someone out feeding his ego). I explained that not only am I not local, but I also wouldn’t want to return. My friend and I were later served with a smile at the local corner shop and are currently enjoying a drink in the hotel. We’ve learnt our lesson and will be supporting local...