Shahi Tandoori — Restaurant in England

The worst restaurant ever tried… the person was very rude who was serving us … we ordered jeera rice , dhansak, pilau rice, veg bhuna, tandoori roti and chapati… tandoori roti was very thick , chapati uncooked he took so much time to serve half of the food was cold by then.. veg bhuna tastes more like onion sabji , dhansak wasn’t a proper balance of lentil and vegetables, rice were good, tadka dal had good taste but tadka was burnt // the jeera was burnt making it more worst…will never visit this again… after I paid bill the person serving us became rude and said things should be said before… we were very hungry and tired couldn’t wait for more time they anyways took it longer to make our order there was no sense in complaining about everything and waiting for everything that makes no sense in dining out.. severe disappointment..

At first place I ordered everting except from extra chapati and extra rice at one order … whatever I ordered next was the extras and not the original order obviously if we are paying for something we won’t waste food so needed extra chapati and rice. I think this restaurant need manners none of the employee asked us how is the food.. even I own a restaurant and we take multiple orders from single customer. So what are you suggesting a customer comes in and just order once ??? Is that a manner to be learnt by customer??? Or is it a manner for restaurant to serve its customer with good food even if same order is ordered at different tables ?? I mean what you saying is there was only 3 tables when we were dining I didn’t see any delivery drivers so the restaurant wasn’t able to serve 3 tables and that was considered busy ??? And still be rude to customers who paid for something they didn’t like without more complaining?? I think this restaurant need to learn more customer service .. as apart from everything they are still rude and now they are being racist by differenting with...

I am very disappointed with this place.. I am a regular customer at Shahi, and been going there to support their business throughout the quarantine, having a take away food every week. I went there for a take away this Tuesday already and Today for the first time me and my friends went to the restaurant. For the start they gave us pappadoms which were old and not fresh with 3 sauces all of the sauces were unfresh - the mango chutney looked blunt and when I tried it, it was spoiled + I found a hair in it! I said to the waiter that I found a hair in the sauce, but he did not change the sauces for us, and left them at a table and they gave us new poppodoms only.

When I saw the bill there was a charge of £2.86 for the pappodoms and the sauces! I was not aware that we will be charged for the sauces extra. Which I thought it's just unbelievable. How can you charge someone after experiencing something like that, especially a regular customer. My friend felt really sick at the restaurant and he is now suffering from food poisoning, and I am also not feeling the best either.

I have to say that I will definitely not return there again. It was very unprofessional approach and disappointing how they treat a regular customers, not mentioning that for a take away they give pappadoms for free! In addition I was waiting outside of the restaurant, and the opening preparation was just shocking. They have only sprayed around the restaurant with a toilet air freshener.. and arrived 5min...

Rude customer service I was here and ordered food in one go and only extra chapati and rice was ordered and still the restaurant replied us that we were not being good customers. Such a racist comment to differentiate a customer with a country and than ask customer to have good manners.. I think what this restaurant expect from its customer is they should just order once as the restaurant is busy if you order extras it’s going to be uncooked as the restaurant is busy and can’t handle it’s customers and most importantly the restaurant serves Indian food but they don’t like INDIAN customers and I was with my 2 friends at the table celebrating my wife birthday and this is the service I got so I paid for this comment ?? I think we’re being good and generous to pay without making a big deal out of it and yes we all Remember none of the employee asked about how was the food and they were rude from the very beginning.

Final conclusion- please don’t be an Indian customer and just order once this restaurant is...