Snugburys on the River, Chester — Restaurant in England

Food Lovely, however witnessed a member of staff being belittled by another older lady, possibly her supervisor? to which the target barely composed herself (from what seemed to be tears, and carried on with her job, and being friendly to customers.

Shameful! :( as the person speaking to the other looked past her, said what she wanted and returned to the kitchen. Then 5 mins later chatted in a totally different tone to some regulars that came in.

I'd have spoken to you in person, but given you chose to speak to the lady who served us the way you did I funny feel that you'd be approachable... The server on the other hand dealt with us politely, efficiently and professionally. I for one felt given how you visibly made her feel that, a dose of your own medicine was applicable here !

I HOPE THAT NO ONE EVER DOES THAT TO YOU ! And regardless of what the scenario was, there is a correct way to treat people, and resolve issues. Not bark at someone without looking at them, and making them feel bad enough at work that they wanted to cry ..... Bullying ? ...

The location is amazing , which is what drew us to the coffee shop. We have walked past on numerous occasions and decided to give it a go today as they also allow dogs.

However I was disappointed with the drinks. I love to support local,independent shops, however to start with the drinks ordered were different sizes. We ordered a mocha and a cappuccino , standard prices for coffees. However the mocha was considerably larger than the cappuccino. Mocha was between a small and medium compared with coffee chain , however the cappuccino was not even the size of a small. I decided to put that to one side, however when I started to drink my cappuccino there was barely any coffee taste. My hubby tested it just to be sure it wasnt my taste, however he agreed it was like hot milk. I decided to drink it, make the most of the view rather than take it back, which then disturbs your visit.

Its a real shame that isn't better as it has so much potential if the...

It was a bit busy i wouldn't say over whelming. The young girl with black hair wasn't friendly and was talking quite disrespectfully to the older woman that was working in front of customers. Cups and plates were dirty. The glasses were dirty. Which completely put me off my experience. I have been in the past and I usually don't leave a bad review for places. But respect for your Co workers is a must and the cleanliness was shocking. No warm welcome. Except for the older woman working there. Unfortunately I won't be returning as there are many coffee shops in Chester where the...