Off The Wall Chester — Restaurant in England

I recently visited Off the wall on what was advertised as "student night," but my experience was far from enjoyable. The first hurdle was the shocking security at the door, which seemed more focused on excluding students from Bangor than ensuring a fun atmosphere for all. It was baffling to see how strict the bouncers were, specifically targeting Welsh Bangor students while allowing Chester students to enter seemingly without question.

Once I made it inside, I was struck by how quiet the place was and no students were in sight. There was hardly anyone there, and it became clear that the atmosphere was not one of excitement or camaraderie, but rather exclusion and condescension. To make matters worse, the atmosphere was tainted by the behaviour of the staff. Many employees, were rude and dismissive, showing little regard for customer service.

As if that wasn’t enough, I overheard some completely unacceptable comments made by the security staff, including derogatory remarks aimed at women. It was shocking to witness such behaviour in a public setting, especially when those who are meant to ensure safety resort to name-calling. When I asked one of the bouncers for their badge number to report the incident, they refused to provide it, which raised alarms about their accountability.

Things escalated further when my friend was falsely accused of using racial language—an accusation which not only had no basis but was also deeply troubling. In an attempt to resolve this, the police were called, but by then, the bouncer named Conner had vanished, leaving me feeling unsupported and bewildered.

Attempting to reach someone in a position of authority proved fruitless. All staff members I approached were laughing and smirking as I asked to speak to someone in charge. They outright refused to give their names or address the issues at hand, further demonstrating a complete lack of professionalism and respect.

In summary, my visit was marred by poor treatment, unfounded accusations, and a disheartening atmosphere. I would strongly advise against visiting this establishment, especially on student nights. It’s a shame, as bars should be a place to connect and enjoy, not a venue for exclusion and hostility. Save your time and money—there are far better options out there that actually value...

Went on a quiet Sunday afternoon and sat downstairs. Placed an order for 2 meals. There was only handfull of tables occupied at best, and only 2 tables were having food. We place our order and 15 mins later the table next to us placed theirs. Our meal arrived after 25 mins. I ordered a burger and chips and my wife order 3 items from the “ Choose 3, 5 or 7 plates” NONE of our meals were hot. The table next to us, that placed their order 15 mins after we did , received their meals just after we received ours. Looks like they left ours under the lamps while they worked on the table next to us, probably explains why our meals weren’t hot.

9 out of 10 times I would have sent that meal back, but we were soooo hungry we put up with it, but I did mentioned my complaint to a member of staff.

On quiet day, with only one other table ordering food, it’s really poor that our meals were just warm.

Would I go again? yes for drinks,...

We went for a meal on Tuesday morning . They had no eggs for the breakfast menu, so my partner had a breakfast with out which he didn't mind . The quality of the cooking was poor to say the least. A thimble full of beans and hard toast. I had a burger which was passable. We also ordered 2 Americans coffee. Unfortunately the young lad on the bar had no idea how to make them . So I had to tell him how. He brought a jug of hot milk to the table which was ina stained and dirty jug, the coffee was just light brown hot water . So had to ask him for more coffee to add to it . It was evident that no training was given to the young lad . I believe that this business has been taken over and it shows! At least train your staff to do their job. Very ...